395789 – Outlook: Multiple insights and notifications on profile cards (archived)

Product:

Outlook, Teams

Platform:

Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Previously, users were only able to see one insight or notification on their own or on a colleague's profile card. Now they will be able to see multiple insights through a Show All button. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-05-18

updated:
2024-08-17

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support due to user confusion or questions regarding the new feature.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Potential performance issues if the new feature leads to increased resource consumption on servers.
- Roles impacted: IT Operations Managers, System Administrators
- Need for monitoring tools to assess the impact of the change on system performance and user experience.
- Roles impacted: IT Operations Analysts, Network Engineers

- Direct Impact on IT Services
- Changes in user experience may lead to increased service requests or incidents related to profile card functionalities.
- Roles impacted: Service Desk Managers, Application Support Teams
- Dependencies on Microsoft Teams and Outlook integration may cause disruptions if not properly managed.
- Roles impacted: Integration Specialists, Application Administrators
- Risk of compatibility issues with existing plugins or third-party applications that interact with Outlook and Teams.
- Roles impacted: Software Developers, IT Security Analysts

- Direct Impact on IT Users
- Users may experience a learning curve with the new feature, leading to temporary productivity loss.
- Roles impacted: End Users, Department Managers
- Increased visibility of insights may lead to privacy concerns among users, affecting their willingness to engage with the platform.
- Roles impacted: Human Resources, Compliance Officers
- Potential for information overload if multiple insights are displayed, leading to user frustration.
- Roles impacted: All users, particularly those in high-volume roles like Sales or Customer Support

References:
- Microsoft 365 Blog: [Introducing multiple insights and notifications on profile cards](https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-multiple-insights-and-notifications-on-profile-cards-in-outlook-and-teams/)
- Microsoft Documentation: [Outlook for Windows updates](https://docs.microsoft.com/en-us/outlook/release-notes)

Opportunities**

- Enhanced User Engagement and Collaboration
- Opportunity: With the introduction of multiple insights and notifications on profile cards, users can gain a more comprehensive view of their colleagues' activities, interests, and updates. This can lead to improved collaboration and communication within teams.
- Roles Benefiting:
- Team Leaders: Can better understand team dynamics and individual contributions.
- Project Managers: Can track team members' availability and recent activities more effectively.
- Reference: [Microsoft 365 Blog](https://www.microsoft.com/en-us/microsoft-365/blog/)

- Streamlined IT Support and Administration
- Opportunity: IT administrators can leverage the new insights feature to monitor user engagement and identify potential training needs or support issues. This can lead to more targeted IT support and improved user experience.
- Roles Benefiting:
- IT Support Staff: Can proactively address user concerns based on insights gathered from profile cards.
- Training Coordinators: Can design training sessions based on observed user engagement levels.
- Reference: [Microsoft Tech Community](https://techcommunity.microsoft.com/)

- Cost-Effective Licensing Management
- Opportunity: By utilizing the insights feature, organizations can analyze user engagement with Outlook and Teams. This data can help in making informed decisions about licensing needs, potentially reducing unnecessary costs by identifying underutilized licenses.
- Roles Benefiting:
- Finance Teams: Can optimize budget allocation for software licenses based on actual usage data.
- IT Administrators: Can manage and adjust licensing based on user engagement metrics.
- Reference: [Gartner Research](https://www.gartner.com/en)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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