394683 – Outlook: Swipe in the Message List on Outlook on the Web and the New Outlook for Windows (archived)

Product:

Outlook, Windows

Platform:

US Instances, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

The Message List will now support Swipe from Left and Swipe from Right actions on Outlook on the Web and the New Outlook for Windows. As a result, some minor organization changes will also happen for the hover actions. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-04-27

updated:
2025-02-12

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Interface Changes
The introduction of swipe actions may confuse users who are accustomed to the previous interface, leading to potential errors in message management.
   - roles: End Users, Support Staff
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-swipe-in-the-message-list-on-outlook-on-the-web-and-the/ba-p/3701230

Training and Adaptation
Users may require additional training to adapt to the new swipe functionality, which could lead to temporary decreases in productivity.
   - roles: End Users, Training Coordinators
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-swipe-in-the-message-list-on-outlook-on-the-web-and-the/ba-p/3701230

Increased Support Tickets
The change may lead to an increase in support tickets as users encounter issues or confusion with the new swipe feature, impacting IT support resources.
   - roles: IT Support Staff, Help Desk Agents
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-swipe-in-the-message-list-on-outlook-on-the-web-and-the/ba-p/3701230

Configutation Options**

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Opportunities**

Enhanced User Experience with Swipe Actions
The introduction of swipe actions in the Message List allows users to quickly manage their emails, improving overall efficiency. This feature can lead to reduced time spent on email management, enhancing productivity across the organization.
   - next-steps: Conduct user training sessions to familiarize employees with the new swipe features and gather feedback for further enhancements.
   - roles: Employees, IT Support, Productivity Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/whats-new-in-outlook-2023/

Streamlined IT Support Operations
With the new swipe functionality, users may require less assistance for common email management tasks, potentially reducing the volume of support tickets. This can lead to more efficient use of IT resources and allow IT staff to focus on more complex issues.
   - next-steps: Monitor support ticket trends post-implementation to assess changes in support needs and adjust IT resource allocation accordingly.
   - roles: IT Support Team, Helpdesk Managers, Operations Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/whats-new-in-outlook-2023/

Improved Communication and Collaboration
The new swipe actions can facilitate quicker responses to emails, leading to improved communication within teams. Enhanced collaboration can result from faster decision-making processes and a more agile work environment.
   - next-steps: Encourage teams to adopt the new features in collaborative projects and measure the impact on communication efficiency through surveys and feedback.
   - roles: Team Leaders, Project Managers, Collaboration Officers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/whats-new-in-outlook-2023/

Potentional Risks**

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IT Security**

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explanation for non-techies**

Imagine your email inbox as a physical mailbox at your home. Previously, when you wanted to sort through your mail, you had to pick up each piece, decide what to do with it, and then put it in the appropriate pile or bin. Now, with the new swipe feature in Outlook on the Web and the New Outlook for Windows, it's like having a conveyor belt where you can simply swipe left or right to quickly sort your mail into different categories or actions, such as archiving or deleting.

This change means that managing your emails becomes faster and more intuitive, much like flipping through a stack of papers and quickly sorting them with a flick of your wrist. Additionally, some minor adjustments will be made to the way actions appear when you hover over emails, similar to how you might rearrange items on your desk to make them more accessible or organized.

These updates aim to streamline your email management process, making it more efficient and user-friendly, just like how modern gadgets simplify everyday tasks.