393337 – Outlook: Shortcuts to copy and paste emails (Ctrl+C and Ctrl+V) in the new Outlook for Windows and web (archived)

Product:

Outlook

Platform:

Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Users will be able to copy and paste emails in Outlook using the shortcuts Ctrl+C and Ctrl+V, allowing them to quickly transfer emails to the desired folder, streamlining workflow, and enhancing productivity. This feature will be available in the new Outlook for Windows and web. #newoutlookforwindows

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-04-16

updated:
2024-07-25

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support and training
- IT administrators may need to provide additional training sessions or resources to help users adapt to the new shortcuts.
- Potential for increased support tickets as users encounter issues or confusion with the new functionality.
- Roles impacted: IT Support Staff, IT Trainers, Help Desk Personnel.

- Changes in user behavior and workflow
- Users may start using the new shortcuts extensively, leading to a shift in how emails are managed and organized.
- This could result in unexpected changes in email storage and retrieval patterns, potentially affecting backup and archiving processes.
- Roles impacted: IT Operations Managers, Data Compliance Officers, System Administrators.

- Direct Impact on IT Services
- Integration with other productivity tools
- The new copy and paste functionality may affect integrations with other applications (e.g., CRM systems, project management tools) that rely on email data.
- If users begin to copy and paste emails into these tools, it may lead to data consistency issues or errors in automated workflows.
- Roles impacted: Application Integration Specialists, Business Analysts, IT Service Managers.

- Performance and resource utilization
- Increased usage of the copy and paste feature could lead to higher resource consumption on email servers, especially during peak usage times.
- This may necessitate monitoring and potential adjustments to server capacity or performance tuning to ensure seamless operations.
- Roles impacted: IT Infrastructure Engineers, Network Administrators, System Performance Analysts.

References:
- Microsoft Outlook Updates: [Microsoft Blog](https://www.microsoft.com/en-us/microsoft-365/blog/)
- IT Change Management Best Practices: [ITIL Foundation](https://www.axelos.com/best-practice-solutions/itil)