check before: 2024-04-01
Product:
Microsoft Edge
Platform:
Web, World tenant
Status:
Launched
Change type:
Links:
Details:
Edge provides a browser to Web single sign-on (SSO) capability that lets a user sign in to their Edge Profile with a web account first and then automatically sign them into Microsoft first party websites. This is done by saving cached credentials. This approach works until there's an authentication challenge to the cached credentials. A typical scenario is when a user changes their password on a different device. The cached credentials on the current device become outdated and SSO fails. Edge detects this failure and shows a re-authentication popup that prompts the user to update their cached credentials on the current device.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-03-14
updated:
2024-04-19
Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Increased Helpdesk Support Requests
- Users may experience confusion or frustration due to the re-authentication popup, leading to a surge in support tickets.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Potential Downtime for SSO-Dependent Services
- If users are unable to re-authenticate quickly, it may lead to temporary access issues for services relying on SSO, affecting productivity.
- Roles impacted: IT Operations Managers, Service Delivery Managers
- Direct Impact on IT Services
- Disruption of User Experience
- The re-authentication process may interrupt workflows, especially for users who frequently switch devices or change passwords.
- Roles impacted: End Users, Business Analysts
- Dependency on Credential Management Systems
- The change may expose weaknesses in existing credential management systems if they do not sync or update cached credentials efficiently.
- Roles impacted: IT Security Administrators, System Administrators
References:
- Microsoft Edge SSO Documentation: [Microsoft Docs](https://docs.microsoft.com/en-us/microsoft-edge/deploy/edge-sso)
- User Experience Impact Analysis: [Gartner](https://www.gartner.com/en/information-technology)
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-04-19 | RM Title | Microsoft Edge: Updated reauthentication flyout when Web Single Sign-On fails | Microsoft Edge: v.124 - Updated Edge Profile account re-authentication popup when Browser to Web Single-Sign-On (SSO) fails. |
| 2024-04-19 | RM Status | In development | Launched |
| 2024-04-19 | RM Description | Users who encounter Web Single Sign-On (SSO) failures for User Interaction Required (UIR) accounts will experience a flyout with a call to action to sign in and verify their account. | Edge provides a browser to Web single sign-on (SSO) capability that lets a user sign in to their Edge Profile with a web account first and then automatically sign them into Microsoft first party websites. This is done by saving cached credentials. This approach works until there's an authentication challenge to the cached credentials. A typical scenario is when a user changes their password on a different device. The cached credentials on the current device become outdated and SSO fails. Edge detects this failure and shows a re-authentication popup that prompts the user to update their cached credentials on the current device. |
Last updated 4 months ago
