387806 – OneDrive: Copilot integration with the file viewer in Microsoft 365 (archived)

Product:

Copilot, Microsoft 365 Copilot, OneDrive, Purview Communication Compliance, SharePoint

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Copilot in OneDrive will soon be available from the file viewer in Microsoft 365 for customers with a Copilot for Microsoft 365 license. Clicking on the Copilot icon in the file viewer will open the Copilot chat panel which will allow you to summarize or get information from your files in OneDrive or SharePoint.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-03-13

updated:
2024-05-09

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Impact on IT Operations
- Increased demand for system resources
- Potential for performance degradation during peak usage times as users engage with Copilot features.
- Role impacted: IT Operations Team
- Need for enhanced monitoring and support
- IT teams will need to monitor the integration closely for any unexpected issues or performance bottlenecks.
- Role impacted: IT Support Staff

- Impact on IT Services
- Dependency on Microsoft 365 infrastructure
- Any outages or issues with Microsoft 365 services could directly affect the availability of Copilot features in OneDrive.
- Role impacted: IT Service Management Team
- Integration with existing compliance and security measures
- The new features may require updates to existing compliance protocols, especially concerning data handling and user privacy.
- Role impacted: Compliance and Security Teams

- Impact on IT Users
- Changes in user experience and training requirements
- Users will need to adapt to the new Copilot features, which may require additional training or support resources.
- Role impacted: End Users (employees across departments)
- Potential for increased user errors or confusion
- Users may misinterpret the capabilities of Copilot, leading to incorrect usage or reliance on AI-generated summaries.
- Role impacted: User Experience Teams and Training Coordinators

References:
- Microsoft 365 Copilot Overview: [Microsoft](https://www.microsoft.com/en-us/microsoft-365/copilot)
- OneDrive and SharePoint Integration: [Microsoft Documentation](https://docs.microsoft.com/en-us/microsoft-365/onedrive/onedrive-and-sharepoint-integration)

Opportunities**

- Enhanced User Experience through Copilot Integration
- Users can leverage Copilot to summarize and extract information from files directly within OneDrive, improving productivity and reducing time spent searching for information.
- Roles that might profit:
- Knowledge Workers: They can quickly access relevant information without navigating through multiple documents.
- Project Managers: They can efficiently gather insights from project-related files to make informed decisions.

- Improved IT Operations with Centralized File Management
- The integration of Copilot can streamline file management processes, allowing IT administrators to better monitor and manage file access and usage patterns.
- Roles that might profit:
- IT Administrators: They can utilize insights from Copilot to optimize storage and access policies based on user behavior.
- Compliance Officers: They can ensure that file usage aligns with organizational policies and compliance requirements.

- Cost-Effective Licensing Strategy
- By adopting the Copilot feature, organizations can potentially reduce the need for additional third-party tools for document management and information retrieval, leading to savings on licensing costs.
- Roles that might profit:
- Finance Teams: They can analyze the cost benefits of consolidating tools and reducing licensing fees.
- IT Procurement: They can negotiate better licensing agreements based on the enhanced capabilities of Microsoft 365 with Copilot.

References:
- Microsoft 365 Copilot Overview: [Microsoft](https://www.microsoft.com/en-us/microsoft-365/copilot)
- OneDrive and SharePoint Integration: [Microsoft](https://www.microsoft.com/en-us/microsoft-365/onedrive/sharepoint-integration)

Potentional Risks**

XXXXXXX ... paid membership only