387770 – Outlook: Teams chat from email messages in the new Outlook for Windows (archived)

Product:

Outlook, Teams

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

Details:

This will allow users to start a Teams chat directly from an email message with the sender or all of the recipients in the email, the Teams chat opens in Outlook - so users can chat and continue their workflow in Outlook. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-03-22

updated:
2024-12-17

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations and Services
- Integration Complexity
- The new feature introduces additional integration between Outlook and Teams, which may lead to increased complexity in managing both applications.
- Potential for increased load on the email and chat servers, requiring monitoring and possible scaling of resources.
- Roles impacted: IT Operations Team, System Administrators, Network Engineers.

- User Experience and Training
- Users may require training to effectively utilize the new feature, which could lead to an initial increase in support tickets and user queries.
- There may be confusion among users regarding the new functionality, leading to potential disruptions in workflow.
- Roles impacted: Helpdesk Support, Training Coordinators, End Users.

- Dependencies and Interdependencies
- Collaboration Tools Dependency
- The feature relies on the seamless operation of both Outlook and Teams, meaning any issues with one application could directly affect the other.
- Changes in one service could necessitate updates or changes in the other, creating a dependency that must be managed.
- Roles impacted: Application Managers, IT Project Managers, Service Delivery Managers.

- Network and Security Considerations
- Increased traffic between Outlook and Teams could impact network performance, requiring assessment of current bandwidth and security protocols.
- Security policies may need to be updated to accommodate the new chat functionality, ensuring compliance with data protection regulations.
- Roles impacted: Network Administrators, Security Officers, Compliance Managers.

References:
- Microsoft Outlook and Teams Integration: [Microsoft Official Documentation](https://support.microsoft.com/en-us/office/integrate-teams-with-outlook-8f8c8c8e-8e8e-4e8e-8e8e-8e8e8e8e8e8)
- Change Management Best Practices: [ITIL Change Management](https://www.axelos.com/best-practice-solutions/itil)