380839 – Microsoft Copilot (Microsoft 365): Current web content included when drafting with Copilot in Word

Product:

Copilot, Microsoft 365 Apps, Microsoft Search

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Draft with Copilot will include information from Bing search, resulting in content that's as current as what you would find when searching with Bing on the web.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-07-10

updated:
2025-05-02

Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Increased demand on network bandwidth due to real-time web content retrieval from Bing.
- Roles impacted: Network Administrators, IT Operations Managers
- Potential for increased latency or downtime during peak usage times as users leverage Copilot for drafting.
- Roles impacted: IT Support Staff, System Administrators
- Need for updated security protocols to manage the integration of web content, which may introduce vulnerabilities.
- Roles impacted: Security Analysts, Compliance Officers

- Impact on IT Services
- Dependency on Microsoft 365 services and Bing search functionality, which could lead to service disruptions if either service experiences outages.
- Roles impacted: Service Desk Technicians, Application Support Teams
- Changes in data governance policies due to the inclusion of external web content, necessitating updates to compliance and data management practices.
- Roles impacted: Data Governance Officers, Legal Compliance Teams
- Requirement for additional training and support resources for users to effectively utilize the new features of Copilot.
- Roles impacted: Training Coordinators, User Experience Designers

- Impact on IT Users
- Users may experience confusion or misinformation if the web content retrieved is not properly vetted or relevant to their work.
- Roles impacted: End Users, Project Managers
- Increased reliance on Copilot for drafting could lead to a decline in users' critical thinking and writing skills over time.
- Roles impacted: Content Creators, Marketing Teams
- Potential for information overload as users are presented with vast amounts of web content, making it difficult to discern quality sources.
- Roles impacted: Researchers, Analysts

References:
- Microsoft Copilot Overview: [Microsoft Official Site](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Impact of AI on Workplace Productivity: [Forbes Article](https://www.forbes.com/sites/bernardmarr/2023/01/30/how-ai-is-changing-the-way-we-work-and-what-it-means-for-businesses/)

Opportunities**

- Enhanced Content Creation in Word
- Opportunity: Leverage Microsoft Copilot's ability to pull in current web content from Bing to enhance the quality and relevance of documents created in Word. This can lead to more informed decision-making and improved communication across the organization.
- Roles Benefiting:
- Marketing Teams: Can create more relevant and timely content for campaigns.
- Research and Development: Can access the latest information to support innovation and product development.
- Reference: [Microsoft Copilot Overview](https://www.microsoft.com/en-us/microsoft-365/copilot)

- Streamlined Collaboration and Knowledge Sharing
- Opportunity: Utilize Copilot to facilitate real-time collaboration by integrating current web content into shared documents, allowing teams to stay updated on industry trends and insights. This can improve teamwork and reduce time spent on information gathering.
- Roles Benefiting:
- Project Managers: Can ensure teams are aligned with the latest information and trends.
- Sales Teams: Can quickly adapt pitches and proposals based on the most current data.
- Reference: [Microsoft 365 Collaboration Tools](https://www.microsoft.com/en-us/microsoft-365/collaboration)

- Improved Training and Onboarding Processes
- Opportunity: Implement Copilot in training materials to provide new employees with access to the latest information and resources, enhancing the onboarding experience and reducing the time to productivity.
- Roles Benefiting:
- Human Resources: Can create more effective training programs that are up-to-date.
- IT Support: Can streamline the onboarding process for new hires, reducing support requests.
- Reference: [Microsoft Learning and Training](https://www.microsoft.com/en-us/learning)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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