169201 – Microsoft Teams: In-app Teams devices store experience (archived)

Product:

Teams

Platform:

Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update, Admin impact

Links:

Details:

With the Teams device store experience inside the Teams app, customers can easily discover and purchase certified Teams devices for personal or shared use cases – headsets, web cameras, desk phones, Teams Rooms, and more. Explore devices in categories, use search or filters to find desired device, and purchase all through the familiar Microsoft Teams interface. We are introducing a new experience for small businesses to purchase devices directly within Teams, businesses in the US and Canada will now be able to complete their purchase without leaving the app.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2023-11-21

updated:
2024-06-06

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support and training resources
- IT administrators may need to provide additional training sessions for users on how to navigate the new in-app device store.
- Reference: [Microsoft Teams Training](https://support.microsoft.com/en-us/teams/training-4f2e3e3e-5c6b-4e8e-8b3e-5f4e8e3e3e3e)
- Potential integration issues with existing IT asset management systems
- The new purchasing feature may require updates to inventory management processes and systems to track new devices.
- Roles impacted: IT Asset Managers, Procurement Officers

- Direct Impact on IT Services
- Changes in procurement workflows
- The ability to purchase devices directly through Teams may disrupt existing procurement processes, requiring adjustments in approval workflows.
- Roles impacted: Procurement Officers, Finance Department
- Increased load on network infrastructure
- The new feature may lead to increased traffic as users browse and purchase devices, potentially affecting performance of other services.
- Reference: [Network Performance Considerations](https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app)

- Direct Impact on IT Users
- User experience changes
- Users will need to adapt to the new interface for purchasing devices, which may lead to confusion or frustration if not properly communicated.
- Roles impacted: End Users, Team Leaders
- Potential for increased device-related support requests
- As users begin to purchase and set up new devices, there may be a surge in support tickets related to device compatibility and setup issues.
- Reference: [Microsoft Teams Device Support](https://support.microsoft.com/en-us/teams/devices)

Opportunities**

- Enhanced User Experience for Remote Workers
- Opportunity: Leverage the in-app Teams devices store to streamline the procurement process for remote workers, allowing them to easily find and purchase necessary devices directly within Teams.
- Roles Benefiting: Remote Employees, IT Support Staff
- Reference: Microsoft Teams Device Store Overview - [Microsoft](https://www.microsoft.com/en-us/microsoft-teams/devices)

- Cost-Effective Device Management
- Opportunity: Implement a centralized management system for Teams devices purchased through the in-app store, enabling IT to monitor usage, manage inventory, and optimize device allocation based on employee needs.
- Roles Benefiting: IT Administrators, Procurement Teams
- Reference: Microsoft Teams Device Management - [Microsoft Docs](https://docs.microsoft.com/en-us/microsoftteams/devices)

- Improved Collaboration and Communication
- Opportunity: Encourage the adoption of certified Teams devices by promoting their benefits (e.g., better audio/video quality) through internal communications, leading to enhanced collaboration and productivity across teams.
- Roles Benefiting: Team Leaders, Project Managers
- Reference: Benefits of Using Certified Teams Devices - [Microsoft](https://www.microsoft.com/en-us/microsoft-teams/devices)

Potentional Risks**

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