164901 – Microsoft Viva: Viva Pulse – Send a Viva Pulse request to a larger audience (archived)

Product:

Microsoft Viva, Teams

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, Web, World tenant

Status:

Launched

Change type:

Feature update

Links:

Details:

Send pulses to up to 10,000 recipients.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2023-08-22

updated:
2024-07-03

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased Load on IT Infrastructure
- Sending pulses to a larger audience (up to 10,000 recipients) may lead to increased server load and bandwidth consumption.
- Role Impacted: IT Infrastructure Administrators
- Reference: [Microsoft 365 Service Health](https://status.office365.com/)

- Potential for Service Disruptions
- Higher volume of requests could lead to potential service disruptions or slowdowns in Microsoft Teams and Viva services.
- Role Impacted: IT Service Managers
- Reference: [Microsoft Teams Service Health](https://docs.microsoft.com/en-us/microsoftteams/hc-service-health)

- Direct Impact on IT Services
- User Experience Degradation
- Users may experience delays or issues in receiving pulses, impacting their engagement and productivity.
- Role Impacted: End Users (Employees)
- Reference: [User Experience Best Practices](https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/creating-a-great-user-experience-in-microsoft-teams/)

- Increased Support Requests
- IT support teams may see an increase in support tickets related to issues with receiving or responding to pulses.
- Role Impacted: IT Support Staff
- Reference: [IT Support Ticket Management](https://www.atlassian.com/itsm/service-desk/ticket-management)