124890 – Microsoft Intune: On demand remediations – single device

Product:

Intune

Platform:

US Instances, Windows Desktop, World tenant

Status:

In development

Change type:

GDPR, Admin impact

Links:

Details:

Remediations are script packages that can detect and fix common support issues on a user's device before they even realize there's a problem. These remediations can help reduce support calls. On demand remediations enables admins to execute a remediation on demand and as soon as possible on a single device.

Change Category:
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Scope:
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Release Phase:
Preview, General Availability

Created:
2023-08-05

updated:
2025-06-12

Public Preview Start Date

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Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased workload for IT administrators
- Admins will need to familiarize themselves with the new on-demand remediation feature, which may require additional training and adjustment to workflows.
- Potential for increased support requests as users may not fully understand the new feature.
- Role Impact: IT Administrators, Helpdesk Support Staff
- Changes in incident management processes
- The introduction of on-demand remediations may necessitate updates to existing incident management protocols to incorporate this new capability.
- Role Impact: IT Operations Managers, Incident Response Teams

- Direct Impact on IT Services
- Dependency on existing IT infrastructure
- The effectiveness of on-demand remediations relies on the current state of the IT environment, including network stability and device compliance.
- Any existing issues with the IT infrastructure could hinder the successful execution of remediations.
- Role Impact: Network Administrators, System Administrators
- Integration with other IT services
- On-demand remediations may require integration with other services such as monitoring tools or ticketing systems, which could lead to unforeseen compatibility issues.
- Role Impact: IT Architects, Integration Specialists

- Direct Impact on IT Users
- User experience changes
- Users may experience a shift in how they report issues, as they may now expect immediate remediation rather than waiting for support intervention.
- This could lead to confusion or frustration if users are not adequately informed about the new process.
- Role Impact: End Users, User Experience Teams
- Potential for reduced downtime
- If successful, on-demand remediations could lead to quicker resolution of common issues, resulting in less downtime for users.
- Role Impact: All Employees, Business Continuity Teams

References:
- Microsoft Intune Documentation: [Microsoft Intune](https://docs.microsoft.com/en-us/mem/intune/)
- ITIL Incident Management: [ITIL](https://www.axelos.com/best-practice-solutions/itil)
- User Experience Best Practices: [Nielsen Norman Group](https://www.nngroup.com/articles/ux-best-practices/)

Opportunities**

- Implementation of On-Demand Remediations in Microsoft Intune
- Opportunity: Utilize the on-demand remediation feature to proactively address common support issues on user devices, reducing the volume of support calls and improving user experience.
- Roles Benefiting: IT Support Teams, End Users
- Reference: Microsoft documentation on Intune remediations highlights the benefits of reducing support calls and enhancing user satisfaction (source: [Microsoft Intune Documentation](https://docs.microsoft.com/en-us/mem/intune/apps/apps-remediation)).

- Training and Empowering IT Staff on Remediation Scripts
- Opportunity: Provide training for IT staff on creating and managing remediation scripts, enabling them to quickly address issues as they arise and further streamline IT operations.
- Roles Benefiting: IT Administrators, IT Operations Managers
- Reference: Effective training programs can lead to improved operational efficiency and reduced downtime (source: [IT Training Best Practices](https://www.cio.com/article/243168/it-training-best-practices.html)).

- Integration of Remediation Scripts with Existing ITSM Tools
- Opportunity: Integrate the on-demand remediation capabilities with existing IT Service Management (ITSM) tools to automate ticket creation and resolution processes, enhancing overall IT service delivery.
- Roles Benefiting: IT Service Managers, IT Operations Teams
- Reference: Integration of ITSM tools with automation features can significantly improve response times and service quality (source: [ITSM Automation Benefits](https://www.axelos.com/best-practice-solutions/itil/what-is-itil/itil-automation)).

These opportunities leverage the new capabilities of Microsoft Intune to enhance IT operations and user experience while minimizing potential costs associated with support and service management.

Potentional Risks**

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