check before: 2025-01-01
Product:
Exchange, Microsoft 365 Apps, Microsoft 365 for the web, Outlook
Platform:
Online, US Instances, Web, Windows Desktop, World tenant
Status:
Launched
Change type:
Feature update, User impact
Links:
Details:
Coming soon to new Microsoft Outlook for Windows desktop and Microsoft Outlook for the web: Users can categorize individual emails in conversation view to enhance organization and tracking.
This message is associated with Microsoft 365 Roadmap ID 416450.
[When this will happen:]
Targeted Release: We began rolling out early January 2025 and expect to complete by late February 2025.
General Availability (Worldwide): We will begin rolling out late February 2025 and expect to complete by late March 2025.
General Availability (GCC, GCC High, DoD): We will begin rolling out late March 2025 and expect to complete by late April 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-02-05
updated:
2025-02-05
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Users may be confused by the new categorization feature in conversation view, leading to mismanagement of emails and decreased productivity as they adapt to the change without prior training or documentation updates.
- roles: End Users, IT Support Staff
- references: https://support.microsoft.com/office/use-categories-in-outlook-87f27f03-4d9f-48dd-9623-2702692a4480, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416450
Increased Support Tickets
The introduction of the new feature without preparation may lead to an increase in support tickets as users encounter issues or have questions about the new functionality, straining IT resources.
- roles: IT Support Staff, Help Desk Operators
- references: https://support.microsoft.com/office/use-categories-in-outlook-87f27f03-4d9f-48dd-9623-2702692a4480, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416450
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 4 weeks ago
