MC996587 – Microsoft Teams Voice: Link Voice apps without using resource accounts

Microsoft Teams logo

check before: 2025-02-04

Product:

Microsoft 365 admin center, Teams

Platform:

Online, World tenant

Status:

Change type:

Feature update, Admin impact

Links:

Details:

We are excited to introduce a new feature in the Voice section of the Microsoft Teams admin center that allows admins to create linked Voice apps without needing to associate them with a resource account. This update simplifies the process of managing Auto attendant (AA) and Call queue (CQ) services.
[When this will happen:]
General Availability (Production): Available now.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:

Created:
2025-02-04

updated:
2025-02-04

Task Type

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS How does it affect me

XXXXXXX ... free basic plan only

MS Preperations

XXXXXXX ... free basic plan only

MS Urgency

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Pictures

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

Change in Call Management Process
Admins may face confusion or misconfiguration issues due to the new linking method for Voice apps, potentially leading to disrupted call flows and user experience.
   - roles: IT Admin, Support Staff
   - references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://learn.microsoft.com/microsoftteams/plan-auto-attendant-call-queue

User Experience Disruption
Users may experience unexpected call routing issues if existing Auto attendants and Call queues are not reviewed and updated to utilize the new feature, leading to frustration and inefficiency.
   - roles: End Users, Customer Service Representatives
   - references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://learn.microsoft.com/microsoftteams/plan-auto-attendant-call-queue

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only

** AI generated content. This information must be reviewed before use.

a free basic plan is required to see more details. Sign up here


A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.



Share to MS Teams

Login to your account

Welcome Back, We Missed You!