check before: 2025-02-04
Product:
Microsoft 365 admin center, Teams
Platform:
Online, World tenant
Status:
Change type:
Feature update, Admin impact
Links:

Details:
We are excited to introduce a new feature in the Voice section of the Microsoft Teams admin center that allows admins to create linked Voice apps without needing to associate them with a resource account. This update simplifies the process of managing Auto attendant (AA) and Call queue (CQ) services.
[When this will happen:]
General Availability (Production): Available now.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-02-04
updated:
2025-02-04
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
Pictures
XXXXXXX ... free basic plan only
summary for non-techies**
XXXXXXX ... free basic plan only
Direct effects for Operations**
Change in Call Management Process
Admins may face confusion or misconfiguration issues due to the new linking method for Voice apps, potentially leading to disrupted call flows and user experience.
- roles: IT Admin, Support Staff
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://learn.microsoft.com/microsoftteams/plan-auto-attendant-call-queue
User Experience Disruption
Users may experience unexpected call routing issues if existing Auto attendants and Call queues are not reviewed and updated to utilize the new feature, leading to frustration and inefficiency.
- roles: End Users, Customer Service Representatives
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://learn.microsoft.com/microsoftteams/plan-auto-attendant-call-queue
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.