check before: 2025-02-28
Product:
Copilot
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:

Details:
We are announcing the Support Lockbox for GenAI feature for Microsoft Copilot Studio. This feature provides an interface for customers to review and approve or reject data access requests; used in cases where a Microsoft engineer needs to access customer data during, for example, a support request. This feature will reach general availability on February 28, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-29
updated:
2025-01-29
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Data Access Governance
Without proper preparation, the implementation of the Support Lockbox for GenAI may lead to unauthorized data access or mishandling of sensitive information, resulting in potential data breaches.
- roles: IT Security Manager, Compliance Officer
- references: https://www.microsoft.com/en-us/security/blog/2023/09/12/understanding-data-access-governance-in-the-cloud/, https://www.csoonline.com/article/3534560/the-importance-of-data-access-governance.html
User Experience Disruption
If the Lockbox feature is deployed without adequate training and communication, users may experience confusion or frustration regarding data access requests, leading to decreased productivity and trust in IT processes.
- roles: End User, IT Support Specialist
- references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-user-experience-in-it-projects/?sh=4c1c1e1e7b3b, https://www.nngroup.com/articles/ux-importance/
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago