MC991062 – Microsoft Copilot Studio – Support Lockbox for GenAI

cloudscout.one Icon

check before: 2025-02-28

Product:

Copilot

Platform:

Online, World tenant

Status:

Change type:

New feature

Links:

Details:

We are announcing the Support Lockbox for GenAI feature for Microsoft Copilot Studio. This feature provides an interface for customers to review and approve or reject data access requests; used in cases where a Microsoft engineer needs to access customer data during, for example, a support request. This feature will reach general availability on February 28, 2025.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:

Created:
2025-01-29

updated:
2025-01-29

Task Type

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS How does it affect me

XXXXXXX ... free basic plan only

MS Preperations

XXXXXXX ... free basic plan only

MS Urgency

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

Data Access Governance
Without proper preparation, the implementation of the Support Lockbox for GenAI may lead to unauthorized data access or mishandling of sensitive information, resulting in potential data breaches.
   - roles: IT Security Manager, Compliance Officer
   - references: https://www.microsoft.com/en-us/security/blog/2023/09/12/understanding-data-access-governance-in-the-cloud/, https://www.csoonline.com/article/3534560/the-importance-of-data-access-governance.html

User Experience Disruption
If the Lockbox feature is deployed without adequate training and communication, users may experience confusion or frustration regarding data access requests, leading to decreased productivity and trust in IT processes.
   - roles: End User, IT Support Specialist
   - references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-user-experience-in-it-projects/?sh=4c1c1e1e7b3b, https://www.nngroup.com/articles/ux-importance/

Configutation Options**

XXXXXXX ... paid membership only

IT Security**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only

** AI generated content. This information must be reviewed before use.

a free basic plan is required to see more details. Sign up here


A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.



Last updated 2 weeks ago

Share to MS Teams

Login to your account

Welcome Back, We Missed You!