MC989965 – Microsoft Entra: Updated “More information required” user interface during authentication method registration

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check before: 2025-03-01

Product:

Entra

Platform:

Online, US Instances, World tenant

Status:

Change type:

Feature update, User impact

Links:

Details:

Coming soon: To make the language more friendly and relevant for all users, we will update the user experience for "More information required" during authentication method registration (Microsoft Entra).
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 and expect to complete by late March 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-28

updated:
2025-01-28

Task Type

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may be confused by the new interface if they are not informed about the changes beforehand, leading to potential delays in the authentication process.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user/ba-p/3851230

Increased Support Requests
The change in user interface may lead to an increase in support requests as users may struggle to navigate the new authentication method registration process without prior preparation.
   - roles: IT Support Staff, Help Desk Agents
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user/ba-p/3851230

Documentation Mismatch
Existing documentation may become outdated, leading to discrepancies between user expectations and the actual process, which can hinder user experience.
   - roles: Technical Writers, End Users
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user/ba-p/3851230

Configutation Options**

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Opportunities**

Enhanced User Experience in Authentication Registration
The updated user interface for authentication method registration aims to make the process more intuitive and user-friendly. This can significantly reduce user frustration and support tickets related to authentication issues.
   - next-steps: Conduct user feedback sessions post-rollout to assess the impact of the new UI and identify any further enhancements needed.
   - roles: IT Support, User Experience Designers, Security Administrators
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-identity-and-access-management/ba-p/3602956

Reduced Support Ticket Volume
By improving the clarity and friendliness of the authentication registration process, the organization may see a decrease in support tickets related to user authentication issues, leading to lower operational costs for IT support.
   - next-steps: Monitor support ticket trends before and after the rollout to quantify the impact and adjust IT resources accordingly.
   - roles: IT Support, Help Desk Managers, Operations Managers
   - references: https://www.microsoft.com/en-us/security/blog/2023/09/15/why-a-user-friendly-authentication-experience-matters/

Streamlined User Communication
With the rollout of the new interface, there's an opportunity to enhance user communication strategies by proactively informing users about changes and providing updated documentation, which can improve overall user satisfaction.
   - next-steps: Create a communication plan that includes notifications about the new UI and updates to user guides and FAQs, ensuring all users are well-informed.
   - roles: Communications Managers, IT Administrators, Training Coordinators
   - references: https://www.microsoft.com/en-us/security/blog/2023/10/01/communicating-changes-in-technology-to-users/

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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