MC987329 – Microsoft Teams: Enhanced compliance and security in voicemail messages

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check before: 2024-12-01

Product:

Entra, Exchange, Outlook, Skype for Business, Teams

Platform:

Online, US Instances, World tenant

Status:

Change type:

Feature update, User impact, Admin impact

Links:

Details:

Summary:
Microsoft Teams voicemail messages in Exchange will see compliance and security enhancements, including updated 'From' fields to meet RFC 6854 standards and labels for external or unverified calls. Rollout begins December 2024, with no admin action required. Users should be informed of these changes.

Details:
We are pleased to inform you that we will roll out two improvements to enhance compliance and security for voicemail messages in Microsoft Exchange.
This change is related to three products: Microsoft Teams calls, Microsoft Outlook/Exchange, and Microsoft Skype for Business calls. Results will be visible in Outlook/Exchange email messages.
[When this will happen:]
General Availability (Worldwide, GCC): We began rolling out early December 2024 and expect to complete by late January 2025.
General Availability (GCC High, DoD): We will begin rolling out early January 2025 and expect to complete by mid-February 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-24

updated:
2025-01-24

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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summary for non-techies**

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Direct effects for Operations**

Voicemail Message Format Change
The 'From' field in voicemail messages will change to comply with RFC 6854, potentially causing confusion among users who are accustomed to the previous format.
   - roles: End Users, IT Support
   - references: https://www.rfc-editor.org/rfc/rfc6854

Trust and Security Perception
The addition of 'Unverified' and 'External' tags may lead to increased skepticism among users regarding the authenticity of voicemail messages, impacting user trust in the system.
   - roles: End Users, Compliance Officers
   - references: https://www.rfc-editor.org/rfc/rfc6854

User Notification and Training Needs
Users may require training or notifications about the changes to understand the new voicemail message formats and their implications, leading to potential disruptions if not communicated effectively.
   - roles: End Users, Training Coordinators
   - references: https://www.rfc-editor.org/rfc/rfc6854

Configutation Options**

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Opportunities**

Enhanced User Awareness and Training
With the introduction of new compliance and security labels in voicemail messages, there is an opportunity to enhance user awareness and training regarding the significance of these changes. Users should be educated on the meaning of 'Unverified' and 'External' tags to improve their ability to identify potential phishing attempts or spam calls.
   - next-steps: Develop a training program and communication materials to inform users about the changes in voicemail message labeling and their implications for security. Schedule training sessions and distribute documentation.
   - roles: IT Administrators, Security Officers, End Users
   - references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-microsoft-teams-voicemail-compliance-and-security/ba-p/3670506

Improved Security Protocols
The updated labeling system for voicemail messages provides a chance to review and enhance overall security protocols within the organization. By analyzing the patterns of unverified and external calls, organizations can identify potential security threats and take proactive measures to mitigate risks.
   - next-steps: Conduct a security audit focusing on voicemail communications. Implement monitoring systems to track and analyze voicemail patterns, especially those labeled as 'Unverified' or 'External'.
   - roles: Security Officers, IT Administrators, Compliance Officers
   - references: https://www.microsoft.com/security/blog/2023/06/20/10-steps-to-improve-your-organizations-security/

Streamlined IT Support Processes
The automatic nature of these updates presents an opportunity to streamline IT support processes. By integrating the new voicemail message standards into existing IT service management tools, support teams can better address user queries related to voicemail security and compliance.
   - next-steps: Update IT service management documentation to include information about the new voicemail message standards. Train support staff on how to handle inquiries related to these changes effectively.
   - roles: IT Support Staff, IT Administrators, Service Desk Managers
   - references: https://www.axelos.com/best-practice-solutions/itil

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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