check before: 2025-01-16
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:

Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting January 16th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-17
updated:
2025-01-17
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
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Direct effects for Operations**
Compatibility Issues
Users may experience compatibility issues with existing documents or features if the update introduces changes that are not backward compatible.
- roles: End Users, IT Support
- references: https://www.techrepublic.com/article/what-to-know-about-microsoft-365-updates/
User Experience Disruption
Unexpected changes in user interface or functionality can lead to confusion and decreased productivity among users.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2021/03/01/the-impact-of-software-updates-on-user-experience/
Increased Support Tickets
A sudden update may lead to a spike in support tickets as users encounter issues or require assistance with new features.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-manage-software-updates-and-reduce-support-tickets/
Configutation Options**
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Opportunities**
Enhanced User Training for New Features
With the rollout of new updates, there is an opportunity to enhance user training programs that focus on the new features and improvements. This can help users maximize the utility of the updates and improve overall productivity.
- next-steps: Develop a training schedule that aligns with the update rollout, create training materials, and conduct sessions for users.
- roles: Training Coordinators, IT Support Staff, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/16/whats-new-in-microsoft-365-apps-january-2023/
Streamlined Update Management
By leveraging the automatic update feature from the Office CDN, IT can reduce the administrative burden of managing updates manually. This can lead to improved efficiency and reduced downtime during updates.
- next-steps: Evaluate current update management practices and transition to automatic updates where feasible, ensuring all users are aware of the change.
- roles: IT Administrators, System Administrators, Operations Managers
- references: https://docs.microsoft.com/en-us/deployoffice/office-updates
Feedback Mechanism for Continuous Improvement
Implementing a feedback mechanism for users to report their experiences with the new updates can provide valuable insights for future improvements and adjustments. This fosters a user-centric approach to IT services.
- next-steps: Create a survey or feedback form to distribute to users post-update, analyze the results, and adjust IT strategies accordingly.
- roles: Product Managers, IT Support Staff, User Experience Designers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/16/user-feedback-in-microsoft-365/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago