MC981626 – Microsoft Teams: New file path in Microsoft SharePoint for email attachments

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check before: 2024-12-15

Product:

Microsoft 365 admin center, SharePoint, Teams

Platform:

Android, iOS, Mac, Online, US Instances, Web, World tenant

Status:

Change type:

New feature, User impact, Admin impact

Links:

Details:

Summary:
Microsoft Teams is updating the storage path for email attachments sent to a channel, storing them in SharePoint under "Documents > Apps > Microsoft Teams Mailhook > [Channel Name]." This change, already rolling out, will be completed by late January 2025 and requires no admin action before completion. Users should be informed of this update.

Details:
Coming soon to Microsoft Teams: As part of our ongoing security improvements, we are updating the storage path for attachments sent from any email client using the Send an email to a channel in Microsoft Teams feature in Teams.
(Note: An admin needs to turn on this feature in the Teams admin center > Teams settings > Email integration > Users can send emails to a channel email address)
This message applies to Teams for Windows desktop, Teams for the web, Teams for Mac desktop, and Teams for iOS/Android.
[When this will happen:]
General Availability (Worldwide, GCC): We rolled out in mid-December 2024 and expect to complete by late January 2025

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-17

updated:
2025-01-17

Task Type

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Docu to Check

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MS How does it affect me

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Change in File Storage Location
Users may be confused about the new location of email attachments, leading to difficulty in finding files.
   - roles: End Users, Team Leaders
   - references: https://admin.teams.microsoft.com/company-wide-settings/teams-settings, https://support.microsoft.com/office/send-an-email-to-a-channel-in-microsoft-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e

Potential Loss of Productivity
Users may experience delays in accessing important documents if they are unaware of the new storage path, impacting workflow.
   - roles: End Users, Project Managers
   - references: https://admin.teams.microsoft.com/company-wide-settings/teams-settings, https://support.microsoft.com/office/send-an-email-to-a-channel-in-microsoft-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e

Need for User Training and Documentation Update
Existing documentation may become outdated, requiring updates and additional training sessions for users to adapt to the change.
   - roles: IT Support, Training Coordinators
   - references: https://admin.teams.microsoft.com/company-wide-settings/teams-settings, https://support.microsoft.com/office/send-an-email-to-a-channel-in-microsoft-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e

Configutation Options**

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Opportunities**

Enhanced User Experience for File Management
The new storage path for email attachments in SharePoint allows for better organization and retrieval of files, improving the overall user experience. Users can easily find attachments in a dedicated folder structure, reducing time spent searching for files.
   - next-steps: Communicate the change to all users and provide training on how to access and manage files in the new location. Create a user guide to assist in the transition.
   - roles: End Users, Team Leaders, Project Managers
   - references: https://support.microsoft.com/office/send-an-email-to-a-channel-in-microsoft-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e

Improved Collaboration and Security
By centralizing email attachments in SharePoint, the organization can leverage SharePoint's security features, such as version control and permissions management, enhancing data security and collaboration among team members.
   - next-steps: Review and adjust SharePoint permissions and settings to align with the new file storage path. Ensure that users understand the security features available in SharePoint.
   - roles: IT Administrators, Compliance Officers, Security Teams
   - references: https://admin.teams.microsoft.com/company-wide-settings/teams-settings

Streamlined IT Administrative Tasks
With attachments being stored in SharePoint, IT can streamline backup and data management processes, as all relevant files will be in a single location. This can reduce the administrative overhead associated with managing email attachments.
   - next-steps: Evaluate current data backup processes and adjust them to include the new SharePoint storage path. Consider automating backup processes to improve efficiency.
   - roles: IT Administrators, Data Management Teams, Operations Managers
   - references: https://support.microsoft.com/office/send-an-email-to-a-channel-in-microsoft-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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