check before: 2025-02-01
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
Online, US Instances, World tenant
Status:
Change type:
Feature update, Updated message, User impact
Links:
Details:
Summary:
The installed name for new Microsoft Outlook on Windows will change from "Outlook (new)" to "Outlook" starting late March 2025, completing by early April 2025. This change is automatic and requires no admin action, but users should be informed and documentation updated.
Details:
Updated March 26, 2025: We have updated the rollout timeline below. Thank you for your patience.
We are delaying this change until mid-March to allow time to for customer experiencing issues with classic Outlook shortcuts to use this workaround. Some customers may still see classic Outlook shortcuts listed as just "Outlook", which could lead to confusion when new Outlook's installed name changes. The workaround for this issue is documented here.
Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook."
This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out late March 2025 (previously mid-March) and expect to complete by early April 2025 (previously late March).
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-17
updated:
2025-03-27
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
Starting in late March 2025, Microsoft will rename "Outlook (new)" to simply "Outlook," while the classic version will remain labeled as "Outlook (classic)" to help users distinguish between the two versions.
Direct effects for Operations**
User Confusion
Users may be confused by the change in app name from 'Outlook (new)' to 'Outlook', especially if they are still seeing 'Outlook (classic)' in their Start menu. This could lead to difficulties in identifying which version of Outlook they are using, potentially impacting their productivity.
- roles: End Users, IT Support
- references: https://aka.ms/newOutlookAdoption
Documentation Mismatch
Existing documentation may reference the old app name 'Outlook (new)', leading to inconsistencies and confusion for users trying to follow guides or support articles. This could hinder user experience and increase support requests.
- roles: Technical Writers, End Users
- references: https://aka.ms/newOutlookAdoption
Shortcut Issues
Some users may experience issues with classic Outlook shortcuts not updating correctly, which could lead to launching the wrong version of Outlook. This can disrupt workflow and cause frustration among users.
- roles: End Users, IT Support
- references: https://aka.ms/newOutlookAdoption
Configutation Options**
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Opportunities**
User Communication Strategy
With the name change of Outlook to 'Outlook', there is an opportunity to enhance user communication strategies to ensure that all employees are aware of the changes. This could include creating informative emails, holding Q&A sessions, and updating internal documentation to reflect the new naming conventions. Clear communication will help mitigate confusion and enhance user experience during the transition period.
- next-steps: Develop a communication plan that includes timelines, key messages, and methods of delivery. Schedule training sessions or informational webinars to address user questions.
- roles: IT Managers, HR Managers, Communications Officers
- references: https://aka.ms/newOutlookAdoption
Documentation Update
The change in the Outlook name provides a chance to review and update existing IT documentation, training materials, and user guides to ensure they accurately reflect the new app name. This will improve user experience by providing clear and consistent information about the applications they are using.
- next-steps: Audit existing documentation related to Outlook and identify sections that require updates. Assign team members to revise and distribute the updated materials.
- roles: IT Administrators, Technical Writers, Training Coordinators
- references: https://aka.ms/newOutlookAdoption
Feedback Mechanism Implementation
Implementing a feedback mechanism for users during the transition to the new Outlook can help identify issues and areas for improvement. By collecting user feedback, IT can address concerns promptly and improve the overall user experience with the new application.
- next-steps: Set up a feedback form or survey that users can fill out regarding their experiences with the new Outlook. Analyze the feedback regularly and make adjustments as necessary.
- roles: IT Support Staff, User Experience Researchers, Product Managers
- references: https://aka.ms/newOutlookAdoption
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-03-27 | MC Messages | Updated February 24, 2025: We have updated the rollout timeline and content. Thank you for your patience.
We are delaying this change until mid-March to allow time to for customer experiencing issues with classic Outlook shortcuts to use this workaround. Some customers may still see classic Outlook shortcuts listed as just "Outlook", which could lead to confusion when new Outlook's installed name changes. The workaround for this issue is documented here. Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook." This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps. [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out mid-March 2025 (previously mid-February) and expect to complete by late March 2025 (previously late February). | Updated March 26, 2025: We have updated the rollout timeline below. Thank you for your patience.
We are delaying this change until mid-March to allow time to for customer experiencing issues with classic Outlook shortcuts to use this workaround. Some customers may still see classic Outlook shortcuts listed as just "Outlook", which could lead to confusion when new Outlook's installed name changes. The workaround for this issue is documented here. Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook." This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps. [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out late March 2025 (previously mid-March) and expect to complete by early April 2025 (previously late March). |
| 2025-03-27 | MC Last Updated | 02/24/2025 19:29:49 | 2025-03-26T20:14:17Z |
| 2025-03-27 | MC prepare | Outlook in the Windows Start menu. Left: Before the name change. Right: After the name change:
This change will be on by default. This part of the app identity is not customizable for organizations. As always, we recommend planning your organization's migration to the new Outlook using the resources at https://aka.ms/newOutlookAdoption This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine the impact for your organization. You may want to notify your users about this change and update any relevant documentation. #newoutlookforwindows | Outlook in the Windows Start menu. Left: Before the name change. Right: After the name change:
This change will be on by default. This part of the app identity is not customizable for organizations. As always, we recommend planning your organization's migration to the new Outlook using the resources at https://aka.ms/newOutlookAdoption This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine the impact for your organization. You may want to notify your users about this change and update any relevant documentation. #newoutlookforwindows https://aka.ms/newOutlookAdoption |
| 2025-03-27 | MC Summary | Microsoft is delaying the name change of "Outlook (new)" to "Outlook" on Windows until mid-March 2025. This change will be automatic and not customizable. Organizations should review their configurations and notify users. The classic Outlook shortcuts issue workaround is documented. More details at https://aka.ms/newOutlookAdoption. | The installed name for new Microsoft Outlook on Windows will change from "Outlook (new)" to "Outlook" starting late March 2025, completing by early April 2025. This change is automatic and requires no admin action, but users should be informed and documentation updated. |
| 2025-02-25 | MC Last Updated | 02/19/2025 16:21:24 | 2025-02-24T19:29:49Z |
| 2025-02-25 | MC Messages | Updated February 19, 2025: We have updated the rollout timeline below. Thank you for your patience.
Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook." This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps. [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 (previously early February) and expect to complete by late February 2025. | Updated February 24, 2025: We have updated the rollout timeline and content. Thank you for your patience.
We are delaying this change until mid-March to allow time to for customer experiencing issues with classic Outlook shortcuts to use this workaround. Some customers may still see classic Outlook shortcuts listed as just "Outlook", which could lead to confusion when new Outlook's installed name changes. The workaround for this issue is documented here. Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook." This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps. [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out mid-March 2025 (previously mid-February) and expect to complete by late March 2025 (previously late February). |
| 2025-02-25 | MC Summary | The new Microsoft Outlook for Windows will be renamed from "Outlook (new)" to "Outlook" starting mid-February 2025, with the rollout expected to complete by late February. This follows the addition of "(classic)" to the original Outlook version. No action is required from admins, but user notification is advised. | Microsoft is delaying the name change of "Outlook (new)" to "Outlook" on Windows until mid-March 2025. This change will be automatic and not customizable. Organizations should review their configurations and notify users. The classic Outlook shortcuts issue workaround is documented. More details at https://aka.ms/newOutlookAdoption. |
| 2025-02-25 | MC End Time | 04/18/2025 09:00:00 | 2025-05-05T09:00:00Z |
| 2025-02-25 | MC prepare | Outlook in the Windows Start menu. Left: Before the name change. Right: After the name change:
This change will be on by default. This part of the app identity is not customizable for organizations. As always, we recommend planning your organization's migration to the new Outlook using the resources at https://aka.ms/newOutlookAdoption This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine the impact for your organization. You may want to notify your users about this change and update any relevant documentation. #newoutlookforwindows https://aka.ms/newOutlookAdoption | Outlook in the Windows Start menu. Left: Before the name change. Right: After the name change:
This change will be on by default. This part of the app identity is not customizable for organizations. As always, we recommend planning your organization's migration to the new Outlook using the resources at https://aka.ms/newOutlookAdoption This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine the impact for your organization. You may want to notify your users about this change and update any relevant documentation. #newoutlookforwindows |
| 2025-02-20 | MC Messages | Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook."
This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps. [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out early February 2025 and expect to complete by late February 2025. | Updated February 19, 2025: We have updated the rollout timeline below. Thank you for your patience.
Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook." This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps. [When this will happen:] General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 (previously early February) and expect to complete by late February 2025. |
| 2025-02-20 | MC Title | Microsoft Outlook name change: "Outlook (new)" on Windows will change to "Outlook" | (Updated) Microsoft Outlook name change: "Outlook (new)" on Windows will change to "Outlook" |
| 2025-02-20 | MC Last Updated | 01/17/2025 00:46:45 | 2025-02-19T16:21:24Z |
| 2025-02-20 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
| 2025-02-20 | MC Summary | The new Microsoft Outlook for Windows will be renamed from "Outlook (new)" to "Outlook" starting early February 2025, with the rollout expected to complete by late February. This follows the addition of "(classic)" to the original Outlook version. No action is required from admins, but user notification is advised. | The new Microsoft Outlook for Windows will be renamed from "Outlook (new)" to "Outlook" starting mid-February 2025, with the rollout expected to complete by late February. This follows the addition of "(classic)" to the original Outlook version. No action is required from admins, but user notification is advised. |
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