MC981624 – Microsoft Outlook name change: “Outlook (new)” on Windows will change to “Outlook”

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check before: 2025-02-01

Product:

Exchange, Microsoft 365 Apps, Outlook

Platform:

Online, US Instances, World tenant

Status:

Scheduled

Change type:

Feature update, User impact

Links:

MC803006

Details:

Summary:
The new Microsoft Outlook for Windows will be renamed from "Outlook (new)" to "Outlook" starting early February 2025, with the rollout expected to complete by late February. This follows the addition of "(classic)" to the original Outlook version. No action is required from admins, but user notification is advised.

Details:
Coming soon: The installed name for new Microsoft Outlook for Windows will change from "Outlook (new)" to "Outlook."
This rollout comes after a change to the classic Outlook in version 2407, previously announced in MC803006 (Update) Outlook for Windows display name change (published June 2024, updated August 2024), which added "(classic)" to the installed name to differentiate the two apps.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out early February 2025 and expect to complete by late February 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-17

updated:
2025-01-17

Task Type

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Docu to Check

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MS Preperations

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MS Urgency

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may be confused by the name change from 'Outlook (new)' to 'Outlook', leading to potential miscommunication about which version they are using.
   - roles: End Users, IT Support
   - references: https://aka.ms/newOutlookAdoption

Documentation Updates
Existing documentation may become outdated or misleading, requiring updates to reflect the new naming convention, which could lead to user errors if not addressed.
   - roles: Technical Writers, End Users
   - references: https://aka.ms/newOutlookAdoption

Training Needs
Users may require additional training or guidance to adapt to the changes, especially if they are accustomed to the previous naming conventions.
   - roles: End Users, Training Coordinators
   - references: https://aka.ms/newOutlookAdoption

Configutation Options**

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Opportunities**

User Education and Training
With the renaming of the Outlook applications, there is an opportunity to enhance user education and training regarding the differences between 'Outlook' and 'Outlook (classic)'. This can improve user experience and reduce confusion among employees.
   - next-steps: Develop training materials and schedule sessions to educate users about the changes, focusing on the functionalities of both versions and how to transition smoothly.
   - roles: IT Administrators, Training Coordinators, HR Managers
   - references: https://aka.ms/newOutlookAdoption

Documentation Updates
The name change provides an opportunity to review and update internal documentation and support materials to ensure they reflect the new naming conventions and any changes in functionality. This can improve user experience by providing clear guidance.
   - next-steps: Audit existing documentation for accuracy and completeness, then revise to incorporate the new names and any relevant changes in features or usage.
   - roles: IT Support Staff, Documentation Specialists, Project Managers
   - references: https://aka.ms/newOutlookAdoption

Feedback Mechanism Enhancement
The transition period presents a chance to implement or enhance feedback mechanisms for users to report issues or confusion regarding the new Outlook. This can lead to quicker resolutions and improvements in user satisfaction.
   - next-steps: Set up a feedback form or dedicated communication channel for users to share their experiences and challenges with the new Outlook. Analyze feedback regularly to identify common issues and address them promptly.
   - roles: IT Support Staff, User Experience Designers, Product Managers
   - references: https://aka.ms/newOutlookAdoption

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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