check before: 2025-01-15
Product:
Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Outlook, Teams
Platform:
Online, Web, World tenant
Status:
Rolling out
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
Updates to the AI assistance category in Adoption Score include an enhanced score, new usage metrics, time trends, and peer benchmarking. The rollout begins mid-January 2025 and completes by late April 2025. Admins should inform relevant users of these changes. More details are available under Microsoft 365 Roadmap ID 185700.
Details:
Updated April 16, 2025: We have updated the content. Thank you for your patience.
The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update.
This message is associated with Microsoft 365 Roadmap ID 185700
[When this will happen:]
We will begin rolling out mid-January 2025 and expect to complete by late April 2025 (previously late March).
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-01-17
updated:
2025-04-17
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
Microsoft 365 has enhanced its Adoption Score feature to include a detailed scoring system for the new AI capabilities called Copilot, allowing teams to track and benchmark their use of AI features across apps like Teams, Outlook, and Office, similar to how a smart coffee machine tracks usage and variety of drinks.
Direct effects for Operations**
Increased User Confusion
Without proper preparation and communication, users may be confused by the new metrics and scoring model, leading to frustration and decreased productivity as they adapt to the changes.
- roles: Adoption Specialists, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters=&searchterms=185700
Data Misinterpretation
Admins may misinterpret the new usage metrics and peer benchmarking data without adequate training, potentially leading to misguided strategies for increasing adoption of Microsoft 365 Copilot.
- roles: IT Admins, Adoption Specialists
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters=&searchterms=185700
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-04-17 | MC Messages | Updated February 13, 2025: We have updated the rollout timeline below. Thank you for your patience.
The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update. This message is associated with Microsoft 365 Roadmap ID 185700 [When this will happen:] We will begin rolling out mid-January 2025 and expect to complete by late April 2025 (previously late March). | Updated April 16, 2025: We have updated the content. Thank you for your patience.
The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update. This message is associated with Microsoft 365 Roadmap ID 185700 [When this will happen:] We will begin rolling out mid-January 2025 and expect to complete by late April 2025 (previously late March). |
| 2025-04-17 | MC How Affect | The updated AI Assistance score (preview) introduces:
Improved scoring model: the revised score takes into account a much wider range of M365 Copilot features as compared with V1, including usage of M365 Copilot Chat and all M365 Copilot capabilities across Teams, Outlook, and Office apps. As new Copilot features are released in these apps, usage of them automatically accrues to the score. As a result, tenants will see a much higher score as compared with V1, and efforts to grow adoption should lead more directly to score gains. Peer Benchmarking: Customers can compare their score to peers in their industry, consistent with other Adoption Score categories. Expanded secondary insights: V2 includes new feature-level usage metrics for Microsoft 365 Copilot features such as M365 Copilot Chat (work) as well as a histogram summarizing the number of days during which users were active in Copilot over the past month. Time Trends: Customers can view how key M365 Copilot usage metrics (including the score itself) are trending over time, going back up to 180 days. These insights provide Adoption Specialists and IT admins with a more comprehensive view of Copilot engagement, helping them drive adoption and measure success. | The updated AI adoption score (preview) introduces:
Improved scoring model: the revised score takes into account a much wider range of M365 Copilot features as compared with V1, including usage of M365 Copilot Chat and all M365 Copilot capabilities across Teams, Outlook, and Office apps. As new Copilot features are released in these apps, usage of them automatically accrues to the score. As a result, tenants will see a much higher score as compared with V1, and efforts to grow adoption should lead more directly to score gains. Peer Benchmarking: Customers can compare their score to peers in their industry, consistent with other Adoption Score categories. Expanded secondary insights: V2 includes new feature-level usage metrics for Microsoft 365 Copilot features such as M365 Copilot Chat (work) as well as a histogram summarizing the number of days during which users were active in Copilot over the past month. Time Trends: Customers can view how key M365 Copilot usage metrics (including the score itself) are trending over time, going back up to 180 days. These insights provide Adoption Specialists and IT admins with a more comprehensive view of Copilot engagement, helping them drive adoption and measure success. |
| 2025-04-17 | MC Last Updated | 02/13/2025 17:48:21 | 2025-04-16T19:12:57Z |
| 2025-04-17 | MC Summary | The Adoption Score page for AI assistance is being updated to include an enhanced score, new usage metrics, time trends, and peer benchmarking. It remains in public preview, with rollout starting mid-January 2025. Admins should be made aware of these changes. Roadmap ID: 185700. | Updates to the AI assistance category in Adoption Score include an enhanced score, new usage metrics, time trends, and peer benchmarking. The rollout begins mid-January 2025 and completes by late April 2025. Admins should inform relevant users of these changes. More details are available under Microsoft 365 Roadmap ID 185700. |
| 2025-02-14 | MC Last Updated | 02/07/2025 23:38:47 | 2025-02-13T17:48:21Z |
| 2025-02-14 | MC Messages | Updated February 7, 2025: We have updated the rollout timeline below. Thank you for your patience.
The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update. This message is associated with Microsoft 365 Roadmap ID 185700 [When this will happen:] We will begin rolling out mid-January 2025 and expect to complete by late March 2025 (previously late January). | Updated February 13, 2025: We have updated the rollout timeline below. Thank you for your patience.
The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update. This message is associated with Microsoft 365 Roadmap ID 185700 [When this will happen:] We will begin rolling out mid-January 2025 and expect to complete by late April 2025 (previously late March). |
| 2025-02-14 | MC End Time | 03/31/2025 09:00:00 | 2025-06-09T09:00:00Z |
| 2025-02-08 | MC Messages | The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update.
This message is associated with Microsoft 365 Roadmap ID 185700 [When this will happen:] We will begin rolling out mid-January 2025 and expect to complete by late January 2025. | Updated February 7, 2025: We have updated the rollout timeline below. Thank you for your patience.
The AI assistance category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are updating this page with an enhanced score, new Microsoft 365 Copilot usage metrics, time trends, and peer benchmarking. The page remains in public preview for this update. This message is associated with Microsoft 365 Roadmap ID 185700 [When this will happen:] We will begin rolling out mid-January 2025 and expect to complete by late March 2025 (previously late January). |
| 2025-02-08 | MC Title | Updates to AI assistance category in Adoption Score | (Updated) Updates to AI assistance category in Adoption Score |
| 2025-02-08 | MC Last Updated | 01/16/2025 21:00:26 | 2025-02-07T23:38:47Z |
| 2025-02-08 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
Last updated 1 week ago
