MC981462 – (Updated) Multiple account access to Copilot in Microsoft 365 desktop and mobile apps

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check before: 2025-01-30

Product:

Copilot, Microsoft 365 Apps, Microsoft 365 suite, OneNote, Outlook

Platform:

mobile, Online, Web, World tenant

Status:

Change type:

Admin impact, New feature, Updated message, User impact

Links:

Details:

Summary:
Copilot in Microsoft 365 will support multiple account access on desktop and mobile apps starting early March 2025. A Cloud Policy to manage this feature is available now. Organizations can use this policy to restrict access if needed.

Details:
Updated January 31, 2025: The policy setting is available in Cloud Policy as of January 30, 2025. Currently the policy setting is only available in English. But we're working on making the localized versions available as soon as we can.
Multiple account access to Copilot in Microsoft 365 desktop and mobile apps will be available soon.
[When will this happen]
General availability (Worldwide): We will begin rolling out in early March 2025 and expect to complete by late March 2025.
Cloud Policy to manage use will be available by late January 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-17

updated:
2025-02-01

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may be confused about which account they are using to access Copilot features, leading to potential misuse of data or features.
   - roles: End Users, IT Support
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/01/31/multiple-account-access-to-copilot-in-microsoft-365-desktop-and-mobile-apps/

Data Security Risks
Without proper preparation, users may inadvertently access sensitive documents from multiple accounts, increasing the risk of data breaches.
   - roles: Data Protection Officer, Compliance Officer
   - references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy

Increased Support Tickets
The introduction of multiple account access may lead to an increase in support tickets as users encounter issues or confusion with the new feature.
   - roles: IT Support, Help Desk Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/01/31/multiple-account-access-to-copilot-in-microsoft-365-desktop-and-mobile-apps/

Training Needs
Users may require additional training to effectively use the new multiple account access feature, which could disrupt productivity if not addressed.
   - roles: Training Coordinator, End Users
   - references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy

Policy Misconfiguration
If the Cloud Policy is not properly configured before the rollout, it may lead to unauthorized access or restrictions on legitimate users.
   - roles: IT Administrators, Security Administrators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/01/31/multiple-account-access-to-copilot-in-microsoft-365-desktop-and-mobile-apps/

Configutation Options**

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Opportunities**

Enhanced User Experience with Multi-Account Access
The introduction of multiple account access to Copilot allows users to seamlessly switch between personal and work accounts, enhancing their productivity and user experience. This is particularly beneficial for employees who manage multiple roles or projects across different accounts.
   - next-steps: Communicate the benefits of this feature to users through training sessions and documentation. Gather feedback on user experience to identify any potential issues or improvements needed.
   - roles: Employees, Project Managers, Team Leaders
   - references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy, https://go.microsoft.com/fwlink/p/?linkid=2300619

Improved Data Security Management
With the ability to restrict multiple account access via Cloud Policy, organizations can enhance their data security by controlling which accounts can access Copilot features. This ensures that sensitive information remains protected and is only accessible to authorized users.
   - next-steps: Develop and implement a Cloud Policy that aligns with organizational security requirements. Train IT staff on managing and enforcing these policies effectively.
   - roles: IT Administrators, Security Officers, Compliance Managers
   - references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy, https://go.microsoft.com/fwlink/p/?linkid=2300619

Streamlined IT Administrative Tasks
The availability of a Cloud Policy for managing multiple account access simplifies IT administrative tasks by allowing centralized management of user permissions and access controls. This reduces the need for manual intervention and improves operational efficiency.
   - next-steps: Evaluate current administrative processes and identify areas for automation or improvement using the new Cloud Policy features. Provide training for IT staff on how to utilize these tools effectively.
   - roles: IT Administrators, Operations Managers, Help Desk Staff
   - references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy, https://go.microsoft.com/fwlink/p/?linkid=2300619

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2025-02-01MC MessagesMultiple account access to Copilot in Microsoft 365 desktop and mobile apps will be available soon.
[When will this happen]
General availability (Worldwide): We will begin rolling out in early March 2025 and expect to complete by late March 2025.
Cloud Policy to manage use will be available by late January 2025.
Updated January 31, 2025: The policy setting is available in Cloud Policy as of January 30, 2025. Currently the policy setting is only available in English. But we're working on making the localized versions available as soon as we can.
Multiple account access to Copilot in Microsoft 365 desktop and mobile apps will be available soon.
[When will this happen]
General availability (Worldwide): We will begin rolling out in early March 2025 and expect to complete by late March 2025.
Cloud Policy to manage use will be available by late January 2025.
2025-02-01MC TitleMultiple account access to Copilot in Microsoft 365 desktop and mobile apps(Updated) Multiple account access to Copilot in Microsoft 365 desktop and mobile apps
2025-02-01MC Last Updated01/23/2025 19:07:042025-01-31T18:44:57Z
2025-02-01MC MessageTagNamesNew feature, User impact, Admin impactUpdated message, New feature, User impact, Admin impact
2025-02-01MC SummaryCopilot in Microsoft 365 will support multiple account access on desktop and mobile apps starting early March 2025. A Cloud Policy to manage this feature will be available by late January 2025. Organizations can use this policy to restrict access if needed.Copilot in Microsoft 365 will support multiple account access on desktop and mobile apps starting early March 2025. A Cloud Policy to manage this feature is available now. Organizations can use this policy to restrict access if needed.
2025-01-24MC Last Updated01/16/2025 20:59:092025-01-23T19:07:04Z

Last updated 2 weeks ago

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