check before: 2025-01-15
Product:
Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft 365 suite, Microsoft Viva Engage, Outlook, SharePoint, Teams
Platform:
Developer, Online, Web, World tenant
Status:
Launched
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Microsoft 365 Copilot Chat is now available for Entra account users with a Microsoft 365 subscription at no extra cost. It offers secure AI chat, pay-as-you-go agents, and IT controls. Admins need to enable agents for shared tenant data, and resources are provided to assist with deployment and user engagement.
Details:
As first announced in MC958903 (December 2024), Microsoft 365 Copilot Chat (Copilot Chat)-our new, enterprise-ready AI chat with agents for Entra account users (formerly known as Microsoft Copilot)-is now starting to roll out to customers. Copilot Chat is available at no additional cost for Entra account users with a Microsoft 365 subscription.
For more information on the announcement, read the blog: https://aka.ms/CopilotChat
[When this will happen:]
General Availability: Starting today, January 15, 2025, Microsoft 365 Copilot Chat is rolling out to customers.
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-16
updated:
2025-01-16
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
If Microsoft 365 Copilot Chat is rolled out without proper preparation, users may face confusion due to the new interface and functionalities, leading to decreased productivity and frustration.
- roles: End Users, IT Support Staff
- references: https://aka.ms/CopilotChatDocs, https://aka.ms/Copilot/SuccessKit
Data Governance Risks
Without prior setup of IT controls, sensitive organizational data may be exposed through the new AI chat agents, leading to potential data breaches and compliance issues.
- roles: IT Administrators, Compliance Officers
- references: https://aka.ms/Copilot/ITControlsGuide, https://aka.ms/CopilotChat
Increased Support Requests
The introduction of new features without adequate training and resources may result in a surge of support requests from users struggling to adapt, overwhelming IT support teams.
- roles: IT Support Staff, End Users
- references: https://aka.ms/Copilot/UserEngagementTools, https://aka.ms/Copilot/AgentOverviewGuide
Configutation Options**
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Opportunities**
Enhanced User Training and Engagement
The introduction of Microsoft 365 Copilot Chat provides an opportunity to enhance user training and engagement through tailored training sessions and materials. This will help users maximize the benefits of AI chat features, leading to improved productivity and user satisfaction.
- next-steps: Develop a comprehensive training program utilizing the Copilot Success Kit and User Engagement Tools. Schedule training sessions and create a feedback loop to continuously improve the training materials based on user input.
- roles: IT Administrators, Training Coordinators, Department Managers
- references: https://aka.ms/Copilot/SuccessKit, https://aka.ms/Copilot/UserEngagementTools
Streamlined IT Controls and Governance
With the new IT controls for data governance and management of agents, there is an opportunity to streamline IT operations by automating monitoring and compliance checks. This will enhance security and data protection across the organization.
- next-steps: Review the IT Controls Guide to implement best practices for managing Copilot Chat agents. Set up automated reporting for compliance and security checks to ensure adherence to data governance policies.
- roles: IT Security Officers, Compliance Managers, IT Administrators
- references: https://aka.ms/Copilot/ITControlsGuide
Cost-Effective Resource Management
The pay-as-you-go model for agents in Copilot Chat allows organizations to manage costs effectively by only paying for what they use. This flexibility can lead to significant savings if managed properly, particularly in environments with fluctuating demand for AI resources.
- next-steps: Analyze current usage patterns of Microsoft 365 applications to predict demand for Copilot Chat agents. Set thresholds for usage to control costs and regularly review agent consumption to optimize spending.
- roles: Finance Officers, IT Administrators, Operations Managers
- references: https://aka.ms/Copilot/AgentOverviewGuide
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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