MC979816 – Plan for Change: Removing ‘Incomplete user enrollment’ report from Intune

Intune Icon

check before: 2025-04-15

Product:

Intune, Microsoft 365 admin center, Microsoft Graph

Platform:

Developer, Online, World tenant

Status:

Change type:

Admin impact

Links:

Details:

Summary:
Starting mid-April 2025, the 'Incomplete user enrollment' report and related Graph APIs will be removed from Intune. Users should update documentation, inform admins, and transition to using the 'Enrollment failures report' for enrollment failure details.

Details:
Starting in mid-April 2025, we are removing the Incomplete user enrollment report (Devices > Monitor > Incomplete user enrollment) from the Intune admin center, along with the corresponding Graph APIs; getEnrollmentAbandonmentDetailsReport, getEnrollmentAbandonmentSummaryReport, and getEnrollmentFailureDetailsReport.

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-15

updated:
2025-01-15

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Loss of Reporting Functionality
Removal of the 'Incomplete user enrollment' report will lead to a lack of visibility into user enrollment issues, potentially causing delays in addressing user problems.
   - roles: IT Admin, Support Staff
   - references: https://learn.microsoft.com/mem/intune/enrollment/enrollment-report-company-portal-abandon

Disruption of Automation
Scripts and automation relying on the removed Graph APIs will fail, disrupting workflows and processes that depend on these reports.
   - roles: IT Admin, DevOps Engineer
   - references: https://learn.microsoft.com/mem/intune/enrollment/view-enrollment-reports#enrollment-failures-report

Increased User Frustration
Users may experience frustration due to unresolved enrollment issues, as admins will lack the necessary data to troubleshoot effectively.
   - roles: End User, IT Support
   - references: https://learn.microsoft.com/mem/intune/enrollment/enrollment-report-company-portal-abandon

Need for Documentation Updates
Admins will need to update internal documentation and training materials to reflect the changes, which may lead to confusion during the transition period.
   - roles: IT Admin, Training Coordinator
   - references: https://learn.microsoft.com/mem/intune/enrollment/view-enrollment-reports#enrollment-failures-report

Transition to New Reporting Tools
Admins will need to familiarize themselves with the 'Enrollment failures report', which may require additional training and adjustment time.
   - roles: IT Admin, Support Staff
   - references: https://learn.microsoft.com/mem/intune/enrollment/enrollment-report-company-portal-abandon

Configutation Options**

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Opportunities**

Transition to Enrollment Failures Report
By transitioning to the Enrollment failures report, organizations can centralize their reporting on enrollment issues, thus improving the clarity and effectiveness of monitoring user enrollments. This report provides comprehensive details on all enrollment failures, which can enhance troubleshooting and support efforts.
   - next-steps: Train IT staff on the new report's features and ensure that documentation reflects this change. Conduct a review of current reporting processes to integrate the Enrollment failures report effectively.
   - roles: IT Administrators, Support Teams, Compliance Officers
   - references: https://learn.microsoft.com/mem/intune/enrollment/view-enrollment-reports#enrollment-failures-report

Documentation and Communication Improvement
Updating documentation and notifying admins about the removal of the Incomplete user enrollment report can improve user experience and operational efficiency. Clear communication will prevent confusion and ensure that all team members are aligned with the new reporting standards.
   - next-steps: Create a communication plan to inform all relevant stakeholders about the change. Update internal documentation and training materials to reflect the transition to the Enrollment failures report.
   - roles: IT Administrators, Project Managers, Training Coordinators
   - references: https://learn.microsoft.com/mem/intune/enrollment/enrollment-report-company-portal-abandon

Automation of Reporting Processes
Organizations can take this opportunity to automate the retrieval and analysis of enrollment failure data using the new APIs. This can lead to more efficient reporting processes and quicker response times to enrollment issues.
   - next-steps: Evaluate current automation scripts and workflows to replace deprecated APIs with the new Enrollment failures report API. Develop new automation strategies to streamline reporting.
   - roles: IT Developers, System Administrators, Data Analysts
   - references: https://learn.microsoft.com/mem/intune/enrollment/view-enrollment-reports#enrollment-failures-report

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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