check before: 2025-01-28
Product:
Microsoft 365 Apps, Outlook, Windows
Platform:
Online, Windows Desktop, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
The new Outlook will be pre-installed on Windows 10 devices with the optional January 28, 2025 release, and the February 11, 2025 security update. It will exist alongside classic Outlook without altering configurations or defaults. Preparation guidance is available for controlling the installation.
Details:
New Outlook for Windows will be automatically installed on Windows 10 devices as part of an upcoming monthly security release.
[When this will happen:]
Available as part of:
the optional Windows 10 release on January 28, 2025.
the monthly security update release for Windows 10 on February 11, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-10
updated:
2025-01-10
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Starting in early 2025, a new version of Outlook will be pre-installed on Windows 10 devices, allowing users to choose between the new and classic versions without altering their current setup, with guidance available for IT managers on controlling the installation.
Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration due to the presence of two versions of Outlook (classic and new) without prior training or communication, leading to potential productivity loss.
- roles: End Users, IT Support
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-future-of-work-5-ways-technology-is-changing-the-way-we-work/
Increased Support Tickets
The introduction of New Outlook may lead to an increase in support tickets as users encounter issues or have questions about the new interface and features, straining IT resources.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/
Compatibility Issues
Potential compatibility issues may arise with existing add-ins or integrations that users rely on, leading to disruptions in workflows and user frustration.
- roles: End Users, Application Administrators
- references: https://www.techrepublic.com/article/how-to-avoid-software-compatibility-issues/
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 7 days ago
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