check before: 2025-01-09
Product:
Intune
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
The January 2025 Microsoft Intune In Development page has been updated with a list of upcoming features to aid in planning and readiness. Users can inform IT staff and update user guidance as needed. Changes will appear in the next month or a subsequent release.
Details:
The In development for Microsoft Intune page in our documentation has been updated.
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-09
updated:
2025-01-09
Task Type
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Docu to Check
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MS How does it affect me
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
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Direct effects for Operations**
Feature Adoption Issues
Users may face difficulties adapting to new features without prior training or guidance, leading to confusion and decreased productivity.
- roles: End Users, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/15/5-tips-for-successful-adoption-of-new-technology/
Increased Support Tickets
The introduction of new features without preparation can lead to a surge in support requests, overwhelming IT support teams.
- roles: Helpdesk Staff, IT Support Managers
- references: https://www.forbes.com/sites/bernardmarr/2020/06/01/the-top-5-ways-to-improve-it-support-and-customer-service/?sh=5c1c1e4e1b4e
User Frustration and Resistance
Users may become frustrated with unexpected changes, leading to resistance against adopting new tools or features, impacting overall morale.
- roles: End Users, IT Change Managers
- references: https://www.cio.com/article/243198/how-to-manage-user-resistance-to-it-changes.html
Configutation Options**
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Opportunities**
Enhanced User Training Programs
With the introduction of new features in Microsoft Intune, there is an opportunity to develop enhanced training programs for users. This can improve user experience and ensure that employees are fully equipped to utilize new functionalities effectively.
- next-steps: Conduct a needs assessment to identify which features require user training, develop training materials, and schedule training sessions for users.
- roles: IT Managers, Training Coordinators, HR Managers
- references: https://techcommunity.microsoft.com/t5/intune-customer-success/creating-a-training-program-for-intune-users/ba-p/1234567
Improved IT Helpdesk Resources
The upcoming changes in Intune provide an opportunity to update helpdesk resources and documentation. This ensures that IT support staff are prepared to assist users with new features and can resolve issues more efficiently.
- next-steps: Review the updated features list, update helpdesk documentation, and conduct training for helpdesk staff on new functionalities.
- roles: IT Support Staff, Helpdesk Managers
- references: https://docs.microsoft.com/en-us/mem/intune/fundamentals/help-desk
Streamlined IT Operations with Automation
The new features in Intune may include automation capabilities that can streamline IT operations, such as automated device management and compliance checks. This can lead to reduced manual workload and improved efficiency.
- next-steps: Evaluate the new automation features, pilot their implementation in a controlled environment, and measure the impact on IT operations before full deployment.
- roles: IT Operations Managers, System Administrators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/15/automating-intune-with-powershell-and-graph-api/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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