check before: 2025-01-07
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting January 7th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-08
updated:
2025-01-08
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
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Direct effects for Operations**
Compatibility Issues
Users may experience compatibility issues with existing documents or applications if the update introduces changes that are not backward compatible.
- roles: End Users, IT Support
- references: https://www.techrepublic.com/article/what-to-know-about-microsoft-365-updates/
User Experience Disruption
Unexpected changes in user interface or functionality can lead to confusion and decreased productivity among users.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-importance-of-user-experience-in-software-updates/?sh=5c1b1c1e7c3e
Increased Support Tickets
A sudden update may lead to a spike in support tickets as users encounter issues or require assistance with new features.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-manage-it-support-tickets/
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the release of new updates, providing targeted training sessions and support resources can significantly enhance user experience and adoption of new features. This can help users to fully utilize the new functionalities, thereby improving productivity and satisfaction.
- next-steps: Develop a training program that includes webinars, documentation, and FAQ resources specifically tailored to the new features introduced in the update.
- roles: Training Coordinators, IT Support Staff, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/training, https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-the-new-microsoft-365-learning-paths/ba-p/1743908
Automated Update Management
Implementing automated update management tools can streamline the deployment of updates across the organization, ensuring all users have the latest features without manual intervention. This reduces the workload on IT staff and minimizes the risk of version discrepancies.
- next-steps: Evaluate and select an automated update management solution that integrates with Microsoft 365 Apps, and create a deployment plan for its implementation.
- roles: IT Administrators, Operations Managers, CIO
- references: https://www.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-apps-for-enterprise, https://www.techrepublic.com/article/how-to-automate-software-updates-with-microsoft-intune/
Feedback Mechanism for Continuous Improvement
Establishing a structured feedback mechanism for users to report their experiences with the new updates can provide valuable insights for future improvements and help identify any issues early on. This fosters a culture of continuous improvement and user engagement.
- next-steps: Create a feedback form and communication channel where users can share their experiences and suggestions regarding the updates, and regularly review this feedback to inform IT strategies.
- roles: Product Managers, User Experience Designers, IT Leadership
- references: https://www.forbes.com/sites/forbestechcouncil/2022/06/07/the-importance-of-user-feedback-in-software-development/?sh=5a3d6e4c6e5b, https://www.smartsheet.com/content/how-collect-user-feedback
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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