check before: 2024-11-01
Product:
Skype for Business, Teams
Platform:
Online, US Instances, World tenant
Status:
Change type:
Feature update, Updated message, User impact
Links:

Details:
Summary:
Microsoft Teams has updated voicemail greetings to enhance privacy, now omitting the recipient's real name for external calls. This feature has been available since November 2024 and requires no admin action post-rollout, but users should be informed of the change.
Details:
Updated January 13, 2025: We have updated the content. Thank you for your patience
Coming soon for Microsoft Teams: We have enhanced the privacy and security of voicemail system greetings for calls.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): Available since November 2024.
Change Category:
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Scope:
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Release Phase:
Created:
2025-01-08
updated:
2025-01-14
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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summary for non-techies**
Microsoft Teams and Skype for Business have updated voicemail greetings to enhance privacy by omitting the recipient's name for external callers, and this change requires no technical adjustments from IT teams.
Direct effects for Operations**
Voicemail Greeting Privacy
The change in voicemail greetings may lead to confusion among users who are accustomed to hearing the recipient's real name for external calls. This could result in misunderstandings or misidentifications during external communications.
- roles: End Users, Customer Support Representatives
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-voicemail-greeting-privacy-in-microsoft-teams/ba-p/123456
User Experience with External Calls
Users may experience a decrease in the perceived professionalism of voicemail greetings when external callers hear 'the person' instead of the recipient's name, potentially impacting business relationships.
- roles: Sales Representatives, Client Relations Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/11/01/whats-new-in-microsoft-teams-voicemail-greetings/
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
Date | Property | old | new |
2025-01-14 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
2025-01-14 | MC Summary | Microsoft Teams has increased voicemail greeting privacy, now omitting recipient names for external calls. This feature is available now and requires no admin action post-rollout. Users should be informed of this change, which also affects Skype for Business. | Microsoft Teams has updated voicemail greetings to enhance privacy, now omitting the recipient's real name for external calls. This feature has been available since November 2024 and requires no admin action post-rollout, but users should be informed of the change. |
2025-01-14 | MC Last Updated | 01/08/2025 01:22:58 | 2025-01-13T17:52:44Z |
2025-01-14 | MC Messages | Coming soon for Microsoft Teams: We have enhanced the privacy and security of voicemail greetings for calls.
[When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): Available now. | Updated January 13, 2025: We have updated the content. Thank you for your patience
Coming soon for Microsoft Teams: We have enhanced the privacy and security of voicemail system greetings for calls. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): Available since November 2024. |
2025-01-14 | MC Title | Microsoft Teams: Enhanced confidentiality in voicemail greetings | (Updated) Microsoft Teams: Enhanced confidentiality in voicemail greetings |
2025-01-14 | MC How Affect | If a call recipient does not answer, the caller will be forwarded to the recipient's voicemail. The greeting will inform the caller that the user is unavailable and prompt the caller to leave a message after the tone. Also, the recipient's real name will only be announced for internal calls. For external calls, the recipient's name will be replaced with "the person."
Previously, the recipient's real name was announced to all callers. Note: This change also applies to Microsoft Skype for Business. This change is on by default. | After this rollout, if a call recipient does not answer, the caller will be forwarded to the recipient's voicemail. The system greeting will inform the caller that the user is unavailable and prompt the caller to leave a message after the tone. Also, the recipient's real name will only be announced for internal calls. For external calls, the recipient's name will be replaced with "the person."
Before this rollout, the recipient's real name was announced to all callers. Note: a) Change applies to the system greeting only and custom greetings are not affected by the change. b) This change also applies to Microsoft Skype for Business. This change is on by default. |
Last updated 1 month ago