check before: 2024-11-15
Product:
Purview Communication Compliance, Teams
Platform:
Online, Web, World tenant
Status:
Launched
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Purview Communication Compliance now flags potential workplace safety issues in user-reported Teams messages, displaying severity and classifier name. Rollout began mid-November 2024 and completes by late December 2024. This update is automatic and adds a severity column and content safety classifiers banner. No admin action is required before the rollout.
Details:
Microsoft Purview Communication Compliance introduces the ability to identify and flag potential workplace safety concerns in user-reported messages in Microsoft Teams. Investigators now have an additional indication to decide what risk exists in user-reported messages and can configure an Inappropriate Content policy to proactively identify similar inappropriate content moving forward.
This message is associated with Microsoft 365 Roadmap ID 422329.
[When this will happen:]
General Availability (Worldwide): We began rolling out mid-November 2024 and expect to complete by late December 2024.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-01-01
updated:
2025-01-15
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Increased User Anxiety
The introduction of a severity column and content safety classifiers may cause anxiety among users who may feel they are being monitored or judged for their communications, potentially impacting their willingness to report issues.
- roles: End Users, HR Personnel
- references: https://learn.microsoft.com/purview/communication-compliance-policies?tabs=purview-portal#microsoft-teams, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422329
Misinterpretation of Flags
Users may misinterpret the severity flags on their messages, leading to confusion or unnecessary alarm regarding the nature of their communications, which could affect team dynamics.
- roles: End Users, Team Leaders
- references: https://learn.microsoft.com/purview/communication-compliance-policies?tabs=purview-portal#microsoft-teams, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422329
Increased Workload for Investigators
The automatic flagging of messages may lead to an increased workload for investigators who must review more flagged messages, potentially leading to burnout or oversight of critical issues.
- roles: Compliance Investigators, IT Support Staff
- references: https://learn.microsoft.com/purview/communication-compliance-policies?tabs=purview-portal#microsoft-teams, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422329
Configutation Options**
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Opportunities**
Enhanced Workplace Safety Monitoring
The introduction of content safety classifiers in user-reported messages allows for improved detection of workplace safety concerns, enabling a more proactive approach to risk management. This can lead to a safer work environment by quickly addressing potential threats or inappropriate behavior.
- next-steps: Review current communication compliance policies to integrate the new safety features and establish a regular monitoring schedule to assess flagged messages.
- roles: HR Managers, Compliance Officers, Safety Officers
- references: https://learn.microsoft.com/purview/communication-compliance-policies?tabs=purview-portal#microsoft-teams, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422329
Improved Incident Response Protocols
With the new severity indicators and classifiers, organizations can streamline their incident response protocols, allowing investigators to prioritize cases based on the severity of the flagged content. This leads to quicker resolution times and better resource allocation.
- next-steps: Develop a training program for investigators on how to interpret the severity ratings and classifiers to enhance their response strategies.
- roles: Incident Response Teams, Compliance Officers, IT Security Managers
- references: https://learn.microsoft.com/purview/communication-compliance-policies?tabs=purview-portal#microsoft-teams, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422329
User Awareness and Training
The rollout of the new features provides an opportunity to educate users about workplace safety and compliance. By informing users about the importance of reporting inappropriate content, organizations can foster a culture of safety and accountability.
- next-steps: Create and distribute communication materials that explain the new features and encourage users to report any concerning messages. Consider holding training sessions to reinforce the importance of workplace safety.
- roles: HR Managers, Training Coordinators, IT Administrators
- references: https://learn.microsoft.com/purview/communication-compliance-policies?tabs=purview-portal#microsoft-teams, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422329
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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