check before: 2025-01-15
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
Online, US Instances, Windows Desktop, World tenant
Status:
Rolling out
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
The new Microsoft Outlook for Windows will soon allow users to move emails between mailboxes and PST files. Rollout starts mid-January 2025, with full availability by late April 2025. Organizations can manage PST file support via OutlookDataFile mailbox policy. No admin action is required before rollout.
Details:
Coming soon to new Microsoft Outlook for Windows: Users will be able move (drag and drop) emails from an Outlook Data File (.pst or Personal Storage Table file) to a mailbox and vice versa. Future releases of new Outlook for Windows will expand the support for .pst file capabilities.
This message is associated with Microsoft 365 Roadmap ID 473993.
[When this will happen:]
Targeted Release: We will begin rolling out mid-January 2025 and expect to complete by late February 2025.
General Availability (Worldwide): We will begin rolling out early March 2025 and expect to complete by late March 2025.
General Availability (GCC): We will begin rolling out late March 2025 and expect to complete by late April 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2024-12-27
updated:
2024-12-27
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Email Management Disruption
Users may experience confusion or disruption in email management due to the new drag-and-drop functionality, leading to potential loss of emails if not properly understood.
- roles: End Users, IT Support
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=473993
Training and Documentation Needs
The change will necessitate updates to training materials and documentation, which may not be ready by the rollout date, leading to user frustration.
- roles: Training Coordinators, End Users
- references: https://learn.microsoft.com/powershell/module/exchange/set-owamailboxpolicy?view=exchange-ps#-outlookdatafile
Increased Support Tickets
The introduction of new features without prior preparation may lead to an increase in support tickets as users encounter issues or have questions about the new functionality.
- roles: IT Support, Help Desk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=473993
Configutation Options**
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Opportunities**
Enhanced User Experience with PST Management
The ability to easily move emails between mailboxes and PST files will streamline the email management process for users, reducing frustration and improving productivity. This feature allows users to organize their emails more effectively, making it easier to access important information when needed.
- next-steps: Communicate the new feature to users and provide training sessions to demonstrate how to utilize the drag-and-drop functionality effectively.
- roles: End Users, IT Support, Training Coordinators
- references: https://learn.microsoft.com/powershell/module/exchange/set-owamailboxpolicy?view=exchange-ps#-outlookdatafile, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=473993
Improved IT Support Efficiency
With users managing their own PST files more effectively, IT support teams will receive fewer requests related to PST file management. This reduction in support tickets can free up IT resources for other critical tasks, enhancing overall operational efficiency.
- next-steps: Analyze support ticket trends before and after the rollout to measure the impact on IT workload and adjust support resources accordingly.
- roles: IT Support, IT Managers, Operations Managers
- references: https://learn.microsoft.com/powershell/module/exchange/set-owamailboxpolicy?view=exchange-ps#-outlookdatafile, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=473993
Policy Management Optimization
The ability to manage PST file support via the OutlookDataFile mailbox policy allows organizations to tailor email management practices according to their specific needs. This can enhance compliance and data management strategies within the organization.
- next-steps: Review current mailbox policies and determine if adjustments are needed to align with the new features and organizational compliance requirements.
- roles: IT Administrators, Compliance Officers, Data Governance Teams
- references: https://learn.microsoft.com/powershell/module/exchange/set-owamailboxpolicy?view=exchange-ps#-outlookdatafile, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=473993
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago
