MC964456 – Reminder: Upcoming changes to email service notification recipients

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check before: 2025-01-17

Product:

Entra, Microsoft 365 admin center

Platform:

Online, World tenant

Status:

Change type:

Admin impact

Links:

Details:

Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, we will send email service notifications regarding upcoming changes that require customer action, planned maintenance, or other important announcements.

To expand access and help you manage recipients in your organization, we will be implementing a new policy for receiving these transactional, email service notifications.

Change Category:
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Scope:
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Release Phase:

Created:
2024-12-24

updated:
2024-12-24

Task Type

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MS How does it affect me

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summary for non-techies**

Starting January 17, 2025, only specific roles, such as team leaders, will receive direct memos, so teams must assign these roles to ensure continued access to important updates.

Direct effects for Operations**

Loss of Notification Access
Users not assigned the required roles will not receive important email service notifications, leading to potential unawareness of critical changes or maintenance schedules.
   - roles: System Administrator, IT Support
   - references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide

Increased Risk of Service Disruption
Without timely notifications, users may miss essential updates, resulting in service disruptions or degraded performance during maintenance periods.
   - roles: End Users, IT Support
   - references: https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide

Communication Breakdown
The change may lead to a communication gap between IT and users, as not all relevant personnel will be informed of service changes, impacting user experience.
   - roles: IT Manager, End Users
   - references: https://learn.microsoft.com/en-us/power-platform/admin/notifications-explained#email-service-notifications

Increased Workload for IT
IT may face an increased workload to manually inform users of changes, as they will need to ensure that all relevant personnel are updated outside of the automated notifications.
   - roles: IT Support, System Administrator
   - references: https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference

Potential Compliance Issues
Failure to notify relevant users about changes could lead to compliance issues, especially if the changes affect data handling or security protocols.
   - roles: Compliance Officer, IT Manager
   - references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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