check before: 2025-01-15
Product:
Exchange, Microsoft 365 Apps, Microsoft 365 for the web, Outlook
Platform:
Online, Web, Windows Desktop, World tenant
Status:
Launched
Change type:
Feature update, User impact
Links:
Details:
Summary:
The Tips pane in Microsoft Outlook will be relocated to the Help tab on the ribbon, affecting new Outlook for Windows and the web. This update, part of Roadmap ID 470022, will roll out from mid-January to mid-March 2025 and requires no admin action.
Details:
Coming soon to new Microsoft Outlook: Tips are moving from the top of the window to the Help tab on the ribbon. This message applies to new Outlook for Windows and Outlook for the web.
This message is associated with Microsoft 365 Roadmap ID 470022.
[When this will happen:]
Targeted Release: We will begin rolling out mid-January 2025 and expect to complete by mid-February 2025.
General Availability (Worldwide): We will begin rolling out mid-February 2025 and expect to complete by mid-March 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-12-21
updated:
2025-01-15
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Interface Change
The relocation of the Tips pane may confuse users who are accustomed to accessing it from the top of the window, leading to potential frustration and decreased productivity as they adapt to the new location.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470022
Training and Documentation
Existing training materials and documentation may become outdated, requiring updates to reflect the new location of the Tips pane, which could lead to misinformation if not addressed promptly.
- roles: Training Coordinators, Content Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470022
Support Queries Increase
The change may lead to an increase in support queries from users who are unable to find the Tips pane, putting additional strain on IT support resources.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470022
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the relocation of the Tips pane to the Help tab, users may initially struggle to find help resources. This presents an opportunity to enhance user training and support materials to help users adapt to the new interface. Providing updated tutorials and quick reference guides can improve user experience and reduce confusion.
- next-steps: Create updated training materials and schedule training sessions for users to familiarize them with the new Tips pane location. Gather feedback post-training to assess effectiveness and areas for improvement.
- roles: Training Coordinator, IT Support, User Experience Designer
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470022
Improved Documentation and Knowledge Base
The change in the Tips pane location necessitates updates to existing documentation and knowledge bases. By ensuring that all support documents reflect the new layout, organizations can improve self-service options for users, leading to reduced support requests and improved user satisfaction.
- next-steps: Review all existing documentation related to Outlook, update them to reflect the new Tips pane location, and ensure they are easily accessible to users. Consider implementing a feedback mechanism for users to suggest further improvements.
- roles: Documentation Specialist, IT Support, Knowledge Management Officer
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470022
Feedback Mechanism for Continuous Improvement
This change provides an opportunity to implement a feedback mechanism that allows users to report their experiences with the new Tips pane location. Gathering user feedback can help identify additional training needs or potential improvements in the Outlook interface, fostering a user-centered approach to IT services.
- next-steps: Develop and implement a user feedback survey specifically targeting the changes in the Tips pane. Analyze the feedback collected to identify trends and areas for further improvement in user support and training.
- roles: IT Manager, User Experience Researcher, Product Owner
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470022
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
Last updated 4 months ago
