check before: 2025-01-01

Product:

Microsoft Viva, Microsoft Viva Engage, Teams

Platform:

Online, Teams And Surface Devices, TeamsAndSurfaceDevices, Web, World tenant

Status:

Rolling out

Change type:

New feature, User impact, Admin impact

Links:

408164

Details:

Summary:
Microsoft Viva Engage is introducing a Community Expert feature, allowing experts to endorse answers and be recognized with a special label. Community admins assign these roles, which include abilities like marking the best answer. The rollout begins in January 2025 and requires no admin action.

Details:
We are introducing the Community Expert feature in Microsoft Viva Engage to enhance the trust and utility of knowledge in your communities. Experts will be able to endorse accurate and credible answers and be recognized as community experts with a special label next to their name.
A community expert is a member of a community who is assigned or approved by a community admin to serve as a subject matter expert within a specific community. A community expert has special capabilities, such as marking the best answer, marking a verified answer (coming separately and soon after with the launch of Community Experts), and pinning posts. However, a community expert does not have the ability to manage members, assign roles, and so on like a community admin. Additionally, they are given a label strictly within that community that says "Community Expert."
Note: Community expertise is determined by community admins within your organizations, not Microsoft. Microsoft does not have the ability to define a community expert in your organization.
This message is associated with Microsoft 365 Roadmap ID 408164.
General Availability (Worldwide): We will begin rolling out early January 2025 and expect to complete by late February 2025.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2024-12-14

updated:
2024-12-14

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may be confused about the new Community Expert feature and its implications, leading to uncertainty in community interactions and reliance on unverified information.
   - roles: Community Users, Community Admins
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=408164

Inconsistent Information
Without proper preparation and communication, the introduction of Community Experts may lead to inconsistent information being endorsed, as users may not understand the criteria for being recognized as an expert.
   - roles: Community Users, Content Creators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=408164

Configutation Options**

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Data Protection**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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