MC952889 – Microsoft Teams admin center: Non-disruptive device operations for Microsoft Teams devices

Microsoft Teams logo

check before: 2025-02-28

Product:

Microsoft 365 admin center, Teams

Platform:

Android, Online, Teams And Surface Devices, US Instances, World tenant

Status:

Scheduled

Change type:

Feature update, User impact, Admin impact

Links:

418120

Details:

Summary:
The Microsoft Teams admin center introduces a feature for Android-based Teams devices to perform updates and configurations only when devices are idle, preventing disruptions during active use. This will start rolling out in late February 2025 and requires updates to the Teams app and admin agent app.

Details:
We are excited to announce a new capability in the Microsoft Teams admin center designed to ensure that device operations are non-disruptive for Android-based Teams devices.
This new feature allows software updates, restarts, and configuration updates to occur only when the device is idle (not busy), preventing any disruptions during meetings or calls. Device admins will now have the ability to manage these operations without affecting end-user experience, ensuring smoother and uninterrupted device usage.
This message is associated with Microsoft 365 Roadmap ID 418120.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out late February 2025 and expect to complete by early March 2025.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-12-10

updated:
2024-12-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Disruption during meetings
If the operation is force-executed after 24 hours without checking device status, it may interrupt ongoing meetings or calls, leading to a negative user experience.
   - roles: Device Admin, End User
   - references: https://learn.microsoft.com/microsoftteams/devices/device-management#manage-phones-teams-rooms-on-android-teams-displays-and-teams-panels, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=418120

Delayed updates
If devices are extremely busy, updates may be delayed, causing potential security vulnerabilities or performance issues due to outdated software.
   - roles: Device Admin, IT Support
   - references: https://learn.microsoft.com/microsoftteams/devices/device-management#use-configuration-profiles-in-teams, https://learn.microsoft.com/microsoftteams/devices/remote-update

User confusion
End users may be confused by new notifications regarding device operations, especially if they are not informed about the changes beforehand, leading to frustration.
   - roles: End User, Device Admin
   - references: https://learn.microsoft.com/microsoftteams/devices/device-management#manage-phones-teams-rooms-on-android-teams-displays-and-teams-panels, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=418120

Configutation Options**

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Opportunities**

Enhanced User Experience during Meetings
The new feature ensures that software updates and configurations occur only when Teams devices are idle, significantly reducing interruptions during meetings and calls. This leads to a more reliable user experience and increases productivity as users can focus on their tasks without the fear of unexpected disruptions.
   - next-steps: Communicate the upcoming changes to all users and provide training on how to handle notifications regarding device operations. Monitor user feedback post-implementation to assess the impact on their experience.
   - roles: Team Leaders, Project Managers, Executives
   - references: https://learn.microsoft.com/microsoftteams/devices/device-management#manage-phones-teams-rooms-on-android-teams-displays-and-teams-panels, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=418120

Improved IT Management Efficiency
The ability to schedule updates during idle times allows IT administrators to manage device operations more effectively, reducing the need for manual intervention and emergency updates. This results in a streamlined IT operation, allowing IT staff to focus on more strategic initiatives rather than routine maintenance.
   - next-steps: Train IT staff on the new capabilities within the Teams admin center, ensuring they understand how to set configurations and monitor device statuses effectively. Evaluate current IT workflows to identify further areas for efficiency improvements.
   - roles: IT Administrators, IT Managers, Operations Managers
   - references: https://learn.microsoft.com/microsoftteams/devices/device-management#use-configuration-profiles-in-teams" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoftteams/devices/device-management#use-configuration-profiles-in-teams, https://learn.microsoft.com/microsoftteams/devices/remote-update

Customization of Device Operations
Admins can choose between canceling or force-executing updates after a 24-hour window if the device remains busy. This flexibility allows organizations to tailor device management policies to their operational needs, balancing user experience with the necessity of keeping devices updated.
   - next-steps: Review current policies regarding device updates and discuss with stakeholders to determine the best approach for your organization. Update configuration profiles accordingly and ensure that all relevant personnel are aware of the new options available.
   - roles: IT Administrators, Policy Makers, Compliance Officers
   - references: https://learn.microsoft.com/microsoftteams/devices/device-management#manage-phones-teams-rooms-on-android-teams-displays-and-teams-panels, https://learn.microsoft.com/microsoftteams/devices/device-management#use-configuration-profiles-in-teams" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoftteams/devices/device-management#use-configuration-profiles-in-teams

Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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