check before: 2025-01-13
Product:
Windows 365
Platform:
Online, Windows Desktop, World tenant
Status:
Change type:
Admin impact, Updated message, User impact
Links:
Details:
Summary:
Windows 365 service will undergo planned maintenance from January 13 to 20, 2025, to enhance performance. Users may experience brief disconnections. Organizations should inform their helpdesk and users about potential disruptions.
Details:
Updated January 10, 2025: We have updated the content. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. This message is a notice that this change is coming soon.
Start time: January 13, 2025 (previously December 9)
End Time: January 20, 2025 (previously December 13)
Change Category:
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Scope:
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Release Phase:
Created:
2024-12-07
updated:
2025-01-11
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Service Disruption
Users may experience brief disconnections during maintenance, leading to interruptions in workflow and productivity.
- roles: End Users, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/planned-maintenance-windows-365-service/
User Experience Degradation
Frequent automatic reconnections may frustrate users, impacting their overall experience and satisfaction with the service.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/planned-maintenance-windows-365-service/
Increased Support Requests
Helpdesk staff may receive a higher volume of support requests related to disconnections, leading to potential delays in response times.
- roles: Helpdesk Staff, IT Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/planned-maintenance-windows-365-service/
Configutation Options**
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Opportunities**
Enhanced User Communication
Implement a proactive communication strategy to inform users about the planned maintenance, including specific times and expected impacts. This could involve automated email notifications, dashboard alerts, or a dedicated maintenance page on the intranet.
- next-steps: Develop a communication plan outlining how and when users will be informed. Create templates for notifications and establish a schedule for sending them out prior to the maintenance period.
- roles: IT Manager, Helpdesk Staff, Communications Team
- references: https://www.forbes.com/sites/bernardmarr/2020/10/05/the-importance-of-communication-in-it-service-management/?sh=21e0e9b25f3b
Improved Helpdesk Preparedness
Train helpdesk staff to handle inquiries and issues related to the maintenance. Equip them with FAQs and troubleshooting guides specific to the anticipated disruptions, ensuring they can assist users effectively during the maintenance window.
- next-steps: Organize a training session for helpdesk staff focusing on the maintenance details and common user issues. Create a knowledge base article that can be easily referenced during the maintenance period.
- roles: Helpdesk Staff, IT Support Manager, Training Coordinator
- references: https://www.servicechannel.com/blog/help-desk-training-best-practices/
Post-Maintenance Performance Review
Conduct a performance review after the maintenance to assess improvements and gather user feedback. This can help identify any lingering issues and validate the effectiveness of the changes made during the maintenance.
- next-steps: Schedule a review meeting with IT staff and key stakeholders to analyze performance metrics and user feedback. Document findings and plan for any necessary follow-up actions.
- roles: IT Manager, Performance Analyst, User Experience Team
- references: https://www.cio.com/article/243885/how-to-conduct-a-post-implementation-review.html
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-01-11 | MC Messages | Updated December 20, 2024: We have updated the content. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. This message is a notice that this change is coming next month. We will share another update closer to the maintenance window start date, including the timeline to assist with your planning. Start time: Early January 2025 (previously December 9) End Time: Late January (previously December 13) | Updated January 10, 2025: We have updated the content. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. This message is a notice that this change is coming soon. Start time: January 13, 2025 (previously December 9) End Time: January 20, 2025 (previously December 13) |
| 2025-01-11 | MC Title | Planned Maintenance: Windows 365 Service | (Updated) Planned Maintenance: Windows 365 Service |
| 2025-01-11 | MC Last Updated | 12/20/2024 22:03:37 | 2025-01-10T16:42:27Z |
| 2025-01-11 | MC Summary | Windows 365 service is undergoing planned maintenance in early January 2025 to improve performance, which may cause brief disconnections. Users should be informed of potential disruptions during this period, with more details to follow as the date approaches. The maintenance was rescheduled from December 2024. | Windows 365 service will undergo planned maintenance from January 13 to 20, 2025, to enhance performance. Users may experience brief disconnections. Organizations should inform their helpdesk and users about potential disruptions. |
| 2024-12-21 | MC Messages | Updated December 17, 2024: We have updated the content. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. This message is a notice that this change is coming next month. We will share another update closer to the maintenance window start date, including the timeline to assist with your planning. Start time: Early January 2025 (previously December 9) End Time: Late January (previously December 13) | Updated December 20, 2024: We have updated the content. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. This message is a notice that this change is coming next month. We will share another update closer to the maintenance window start date, including the timeline to assist with your planning. Start time: Early January 2025 (previously December 9) End Time: Late January (previously December 13) |
| 2024-12-21 | MC Last Updated | 12/18/2024 00:26:06 | 2024-12-20T22:03:37Z |
| 2024-12-18 | MC Messages | Updated December 9, 2024: We have updated the rollout timeline below. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. Start time: Early January 2025 (previously December 9) End Time: Late January (previously December 13) | Updated December 17, 2024: We have updated the content. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. This message is a notice that this change is coming next month. We will share another update closer to the maintenance window start date, including the timeline to assist with your planning. Start time: Early January 2025 (previously December 9) End Time: Late January (previously December 13) |
| 2024-12-18 | MC Last Updated | 12/10/2024 02:42:26 | 2024-12-18T00:26:06Z |
| 2024-12-18 | MC Summary | Windows 365 service maintenance is planned for early to late January 2025 during non-business hours to minimize impact. Users may experience brief disconnections with an anticipated 3-hour impact. Organizations should inform their helpdesk and end-users of these disruptions. The rollout timeline has been updated from December 2024. | Windows 365 service is undergoing planned maintenance in early January 2025 to improve performance, which may cause brief disconnections. Users should be informed of potential disruptions during this period, with more details to follow as the date approaches. The maintenance was rescheduled from December 2024. |
| 2024-12-10 | MC Last Updated | 12/07/2024 00:35:17 | 2024-12-10T02:42:26Z |
| 2024-12-10 | MC Messages | We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization.
Start time: December 9, 2024 End Time: December 13, 2024 | Updated December 9, 2024: We have updated the rollout timeline below. Thank you for your patience.
We have planned maintenance for the Windows 365 service to improve performance and system reliability occurring soon. Maintenance will be conducted during non-business hours in each region's local time zone to help minimize any impact on your organization. Start time: Early January 2025 (previously December 9) End Time: Late January (previously December 13) |
| 2024-12-10 | MC Summary | Windows 365 service is undergoing planned maintenance from December 9 to 13, 2024, to enhance performance. Users may face brief disconnections with automatic reconnections. The expected impact duration is about 3 hours. Organizations should inform their helpdesk and end-users of these disruptions. | Windows 365 service maintenance is planned for early to late January 2025 during non-business hours to minimize impact. Users may experience brief disconnections with an anticipated 3-hour impact. Organizations should inform their helpdesk and end-users of these disruptions. The rollout timeline has been updated from December 2024. |
| 2024-12-10 | MC MessageTagNames | User impact, Admin impact | Updated message, User impact, Admin impact |
| 2024-12-10 | MC End Time | 02/05/2025 09:00:00 | 2025-03-03T09:00:00Z |
Last updated 2 months ago
