check before: 2024-12-01

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft 365 suite, Planner

Platform:

Online, World tenant

Status:

Rolling out

Change type:

Feature update, User impact, Admin impact

Links:

(MC886385)
MC853238

Details:

Coming soon: A new license request feature for Microsoft 365 Copilot will be widely available. This new capability allows users to request a Microsoft 365 Copilot license directly from their admin. This helps you efficiently assign unused licenses or purchase additional ones as needed. Global admins, license admins, and user admins will be able to manage these requests seamlessly in the Microsoft 365 admin center.
Microsoft will enable users to self-service purchase or request a license from you for Microsoft 365 Copilot, honoring your settings, from within Microsoft 365 apps like Microsoft Copilot. This message is related to MC853238 (Updated) Microsoft 365 admin center: New self-service purchase and trial settings (published August 2024, updated September 2024).
This message is also related to MC886385 Copilot for Microsoft 365 available for self-service purchase (November 2024).
[When this will happen:]
General availability (Worldwide): We will begin rolling out early December 2024 and expect to complete by mid-January 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2024-11-23

updated:
2025-01-15

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

Microsoft is introducing a feature in Microsoft 365 Copilot that allows users to request licenses directly from administrators, streamlining the process of assigning or purchasing licenses through the Microsoft 365 admin center, with the option for self-service purchases if permitted by the organization.

Direct effects for Operations**

License Management Confusion
Users may experience confusion regarding the new self-service license request process, leading to potential delays in obtaining necessary licenses for Microsoft 365 Copilot.
   - roles: Global Admin, User Admin
   - references: https://learn.microsoft.com/microsoft-365/commerce/licenses/manage-license-requests?view=o365-worldwide, https://learn.microsoft.com/microsoft-365/commerce/subscriptions/manage-self-service-purchases-admins?view=o365-worldwide

Incompatibility Issues
If users are not on the Current Channel or Monthly Enterprise Channel, they will be unable to use their licenses in desktop applications, leading to frustration and decreased productivity.
   - roles: User, Global Admin
   - references: https://learn.microsoft.com/microsoft-365/commerce/licenses/manage-license-requests?view=o365-worldwide, https://aka.ms/Copilot/MSWorksCouncilsArticle

Increased Support Requests
The rollout of self-service license requests may lead to an increase in support requests from users who are unfamiliar with the new process, impacting IT support resources.
   - roles: IT Support, User Admin
   - references: https://learn.microsoft.com/microsoft-365/commerce/licenses/manage-license-requests?view=o365-worldwide, https://learn.microsoft.com/microsoft-365/commerce/subscriptions/manage-self-service-purchases-admins?view=o365-worldwide

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-11-26MC Last Updated11/25/2024 08:44:122024-11-25T20:36:57Z
2024-11-25MC Last Updated11/23/2024 20:57:042024-11-25T08:44:12Z
2024-11-24MC Last Updated11/23/2024 05:25:292024-11-23T20:57:04Z
2024-11-23MC Last Updated11/23/2024 02:55:262024-11-23T05:25:29Z

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