check before: 2024-12-01
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
Android, iOS, Mac, mobile, Online, US Instances, Web, World tenant
Status:
In development
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
The Outlook folder order will now sync across mobile, web, and desktop platforms, with the rollout starting in March 2025 and completing in April. This feature is on by default and requires no admin action. Users must reorder folders on web or desktop, as mobile doesn't support this feature yet.
Details:
Updated December 18, 2024: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms.
This message is associated with Microsoft 365 Roadmap ID 422816.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 (previously December) and expect to complete by early April (previously January)
Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices.
This feature is on by default and cannot be turned off.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-11-07
updated:
2024-12-19
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Microsoft Outlook will introduce a feature in March 2025 that syncs the order of email folders across web, Mac, and Windows platforms, with changes needing to be made on web or desktop versions, as the mobile app doesn't support reordering yet.
Direct effects for Operations**
Folder Reordering Confusion
Users may experience confusion as they will need to reorder folders on web or desktop, while mobile does not support this feature yet, leading to inconsistent folder organization across platforms.
- roles: End Users, IT Support
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422816
User Experience Disruption
The automatic syncing of folder order may disrupt users' established workflows, as they may not be prepared for the changes in folder organization, potentially leading to decreased productivity.
- roles: End Users, Project Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422816
Increased Support Requests
With the change occurring without prior preparation, IT support may see an increase in requests from users needing assistance with the new folder order and its implications on their daily tasks.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422816
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-12-19 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2024-12-19 | MC Summary | Outlook's folder order will now sync across mobile, web, Mac, and Windows, starting early December 2024 and completing by early January 2025. This update is automatic and cannot be turned off. Admins should inform users and update documentation. Re-ordering must be done on non-mobile platforms. | The Outlook folder order will now sync across mobile, web, and desktop platforms, with the rollout starting in March 2025 and completing in April. This feature is on by default and requires no admin action. Users must reorder folders on web or desktop, as mobile doesn't support this feature yet. |
| 2024-12-19 | MC Last Updated | 11/06/2024 23:42:25 | 2024-12-18T23:12:05Z |
| 2024-12-19 | MC Messages | The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms.
This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early December 2024 and expect to complete by early January 2025. Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. | Updated December 18, 2024: We have updated the rollout timeline below. Thank you for your patience.
The order of folders in Microsoft Outlook mobile will now sync to match the folder order on Outlook web, Mac, and Windows platforms. This message is associated with Microsoft 365 Roadmap ID 422816. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early March 2025 (previously December) and expect to complete by early April (previously January) Users will now see an updated folder order on their mobile devices that reflects the folder order on Outlook web and desktop platforms. If users want to re-order the folders, they must do so on Outlook for the web, Mac, and Windows devices, as folder re-ordering is currently not supported on mobile devices. This feature is on by default and cannot be turned off. |
| 2024-12-19 | MC Title | Microsoft Outlook: Sync folder order | (Updated) Microsoft Outlook: Sync folder order |
| 2024-12-19 | MC End Time | 02/17/2025 09:00:00 | 2025-05-19T10:00:00Z |
Last updated 4 weeks ago
