check before: 2024-11-05
Product:
Copilot
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the use generative actions feature in Microsoft Copilot Studio. This feature will allow you to replace the traditional natural language-based approach for topic triggering (using the trigger phrases you've defined in each topic). Instead, your copilot uses GPT to select one or more topics or actions to respond to a user's query.
Change Category:
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Scope:
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Release Phase:
Created:
2024-11-06
updated:
2024-11-06
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the generative actions feature is implemented without proper training and preparation, users may experience confusion or frustration due to unexpected responses from the copilot, leading to a decrease in user satisfaction and productivity.
- roles: End Users, Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2023/01/30/the-impact-of-ai-on-user-experience/?sh=5c1e1c1e7b8b, https://www.nngroup.com/articles/ai-user-experience/
Increased Support Requests
The introduction of generative actions without adequate preparation may lead to an increase in support requests as users struggle to adapt to the new interaction model, overwhelming support teams.
- roles: Support Staff, IT Operations
- references: https://www.zdnet.com/article/how-ai-is-changing-the-customer-support-landscape/, https://www.gartner.com/en/newsroom/press-releases/2023-01-10-gartner-says-75-percent-of-customer-service-operations-will-use-ai-in-2025
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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