check before: 2024-11-15
Product:
Microsoft Viva, Microsoft Viva Engage
Platform:
Online, Web, World tenant
Status:
Rolling out
Change type:
New feature, User impact
Links:
Details:
Summary:
Microsoft Viva Engage is introducing a 'Top questions' feature to display the most popular questions in a community over the last 90 days, aiding in finding relevant content. It will roll out from mid-November to late December 2024 and will be enabled by default. No admin action is required for the rollout.
Details:
Coming soon for Microsoft Viva Engage: A new Top questions feature to highlight the most-viewed questions in a community over the last 90 days. This feature helps community members quickly find the most relevant and popular questions. It is accessible to all community members in their respective communities.
This message is associated with Microsoft 365 Roadmap ID 422317.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-November 2024 and expect to complete in late December 2024.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-10-29
updated:
2024-10-29
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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summary for non-techies**
Microsoft Viva Engage is introducing a 'Top Questions' feature that highlights the most-viewed questions from the past 90 days, rolling out from mid-November to late December 2024, and will be enabled by default without requiring administrator action.
Direct effects for Operations**
User Confusion
The introduction of the 'Top questions' feature without prior notification may lead to confusion among users who are unfamiliar with the new functionality, potentially impacting their ability to navigate the community effectively.
- roles: Community Manager, End User
- references: https://support.microsoft.com/office/use-questions-and-answers-in-a-viva-engage-community-a4f1b722-d1bf-42be-a592-7288c7c0b895, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422317
Increased Support Queries
Users may experience an increase in support queries related to the new feature, as they may not understand how to utilize it effectively, leading to a strain on support resources.
- roles: IT Support Staff, Community Manager
- references: https://support.microsoft.com/office/use-questions-and-answers-in-a-viva-engage-community-a4f1b722-d1bf-42be-a592-7288c7c0b895, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=422317
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago
