check before: 2024-10-01
Product:
Microsoft 365 Apps, Outlook
Platform:
Online, Windows Desktop, World tenant
Status:
Launched
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
New Outlook for Windows will soon support apps and add-ins for all accounts, with a dynamic interface reflecting the active account. Rollouts start late October 2024 for Targeted Release and late November 2024 for General Availability. No admin action is required before the rollout.
Details:
Coming soon to new Outlook for Windows: Apps and add-ins will be supported for all accounts added to new Outlook, and the user's view of these apps and add-ins will dynamically change to the active identity.
This message is associated with Microsoft 365 Roadmap ID 412936.
[When this will happen:]
Targeted Release: We will begin rolling out late October 2024 and expect to complete by late October 2024.
General Availability (Worldwide): We will begin rolling out late November 2024 and expect to complete by mid-December 2024.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2024-10-16
updated:
2024-10-16
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
The new Outlook for Windows update will allow all email accounts to access the same apps and add-ins, providing seamless tool availability across primary and secondary accounts without requiring any technical adjustments.
Direct effects for Operations**
User Confusion
Users may experience confusion when switching between accounts due to the dynamic nature of add-ins and apps, potentially leading to mistakes in using the wrong account context for tasks.
- roles: End Users, Support Staff
- references: https://support.microsoft.com/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=412936
Increased Support Tickets
The introduction of multi-account support without prior preparation may lead to an increase in support tickets as users encounter issues or misunderstandings regarding the new functionality.
- roles: Help Desk Technicians, IT Support Managers
- references: https://support.microsoft.com/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=412936
Training and Documentation Gaps
Existing training materials and documentation may become outdated, leading to gaps in user knowledge about the new features and how to effectively use them.
- roles: Training Coordinators, Documentation Specialists
- references: https://support.microsoft.com/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=412936
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
