check before: 2024-10-01
Product:
Microsoft 365 suite
Platform:
Online, World tenant
Status:
Change type:
Admin impact
Links:

Details:
Summary:
Billing periods for products per seat are changing. New customers or those with invoices starting with "G" will be affected. Invoices will now be issued the day after the subscription start date or anniversary. Transition may cause two invoices in one month. Preparation involves checking billing timing under "Your products."
Details:
We're making some changes to our billing periods for products purchased per seat. This will only impact you if you are a new customer or an existing customer whose invoices begin with "G".
In late October 2024, we'll be expanding the changes rolled out to Asia Pacific earlier this year to the rest of the world. You'll get your invoice for any new subscription purchases the day after the start date of your subscription, rather than in the following month on a set date. Subscriptions with recurring billing (monthly or annually) will have subsequent invoices the day after the subscription's anniversary date.
During this transition to the new billing, you may see two invoices for the same subscription in the same month. These invoices are for different charge dates as billing moves from billing in arrears to billing upfront. The charge dates can be found in the "Charge details" on the second page of your invoice.
For new subscriptions, if you purchase subscriptions on multiple days in a month (not adding to existing subscriptions), you will get multiple invoices in a month.
Please note: "The billing period" is found on the first page of the invoices and is the time frame where charges that appear on the invoice accrue. For new subscription purchases and renewals, each invoice represents a single day of purchases, so the billing period will be a single day. For changes to existing subscriptions, the billing period will be for the prior month.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2024-10-09
updated:
2024-10-09
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
The restaurant has shifted from billing in arrears to billing upfront, meaning you'll receive a bill the day after ordering a new dish, and for recurring orders, you'll be billed on the anniversary of your first order, with the change applying to new customers or those with invoices starting with "G".
Direct effects for Operations**
Increased Invoice Frequency
Customers may receive two invoices in one month due to the transition from billing in arrears to billing upfront, leading to confusion and potential cash flow issues.
- roles: Finance Team, Billing Administrators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/changes-to-billing-periods-for-microsoft-365-products/
User Confusion
Users may be confused by receiving multiple invoices for the same subscription in a single month, impacting their experience and trust in the billing process.
- roles: End Users, Customer Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/changes-to-billing-periods-for-microsoft-365-products/
Cash Flow Management
Finance teams may face challenges in managing cash flow due to unexpected multiple invoices, which could disrupt financial planning.
- roles: Finance Team, Accounting Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/changes-to-billing-periods-for-microsoft-365-products/
Increased Support Queries
The change may lead to an increase in support queries from users seeking clarification on billing changes, impacting support resources.
- roles: Customer Support, IT Helpdesk
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/changes-to-billing-periods-for-microsoft-365-products/
Potential Payment Delays
Users may delay payments due to confusion over the new billing cycle, which could affect the organization's revenue stream.
- roles: Finance Team, Billing Administrators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/10/01/changes-to-billing-periods-for-microsoft-365-products/
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
XXXXXXX ... free basic plan only
Potentional Risks**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 2 months ago