check before: 2024-10-01

Product:

Exchange, Microsoft 365 Apps, Outlook

Platform:

Online, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update, User impact, Admin impact

Details:

Summary:
The new Microsoft Outlook for Windows will soon allow opening or restarting the app while offline. This feature is part of Microsoft 365 Roadmap ID 414516 and will be available from early October to late November 2024. No action is needed for preparation.

Details:
Coming soon: The ability to open or restart the new Microsoft Outlook for Windows when not connected to the internet.
This message is associated with Microsoft 365 Roadmap ID 414516.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early October 2024 and expect to complete by late November 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-10-09

updated:
2024-10-09

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

The new Microsoft Outlook for Windows update allows users to open or restart the app and access emails, calendar events, and contacts offline, with the option for organizations to disable these features if desired.

Direct effects for Operations**

Offline Access Issues
Users may experience confusion or frustration if they attempt to open or restart Outlook while offline without prior knowledge of the new feature, potentially leading to decreased productivity.
   - roles: End Users, IT Support
   - references: https://support.microsoft.com/office/work-offline-in-outlook-2460e4a8-16c7-47fc-b204-b1549275aac9#PickTab=New_Outlook, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=414516

Documentation and Training Gaps
Lack of updated documentation and training on the new offline capabilities may lead to improper usage and user errors, impacting overall user experience.
   - roles: Training Coordinators, IT Support
   - references: https://support.microsoft.com/office/work-offline-in-outlook-2460e4a8-16c7-47fc-b204-b1549275aac9#PickTab=New_Outlook, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=414516

Increased Support Requests
The introduction of offline capabilities without adequate user notification may lead to an increase in support requests as users encounter unexpected behavior when trying to use Outlook offline.
   - roles: IT Support, Help Desk Staff
   - references: https://support.microsoft.com/office/work-offline-in-outlook-2460e4a8-16c7-47fc-b204-b1549275aac9#PickTab=New_Outlook, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=414516

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 2 months ago

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