check before: 2024-10-01
Product:
Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft 365 suite, Planner
Platform:
Online, World tenant
Status:
Scheduled
Change type:
Feature update, User impact, Admin impact
Details:
Summary:
In October 2024, Microsoft 365 Copilot self-service purchase settings will be available in the admin center for E3 and E5 license holders. Global and billing admins can set preferences ahead of the rollout, which will happen automatically. Settings are enabled by default but can be managed or disabled.
Details:
In MC853238 Microsoft 365 admin center: New self-service purchase and trial settings (August 2024), we communicated the new self-service purchase and trial settings in the Microsoft admin center. In October 2024, self-service purchase settings for Microsoft 365 Copilot will be generally available for global admins or billing admins. If you have an E3 or E5 license, you can set your preferences now for Microsoft 365 Copilot self-service purchases that will go live at a future date. We will update this message when we know that date.
Note: Self-service purchase will be available for users with an eligible Microsoft 365 Business suite license: Microsoft 365 Business Basic, Business Standard, or Business Premium, in October.
[When this will happen:]
General Availability (Worldwide): This setting will be available early October 2024.
Change Category:
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Scope:
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Release Phase:
Created:
2024-09-28
updated:
2024-09-28
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Uncontrolled Purchases
Without preparation, users may make unauthorized self-service purchases leading to unexpected costs for the organization.
- roles: Global Admin, Billing Admin
- references: https://learn.microsoft.com/microsoft-365/commerce/subscriptions/allowselfservicepurchase-powershell?view=o365-worldwide#view-a-list-of-self-service-purchase-products-and-their-status
User Confusion
Users may be confused about new self-service purchase options, leading to misuse or frustration if not properly informed.
- roles: End User, Support Staff
- references: https://admin.microsoft.com/Adminportal/Home?#/manageselfservicepurchase/:/SelfServiceTrialPurchaseSetting/CFQ7TTC0MM8R
Increased Support Requests
The rollout may lead to a spike in support requests from users needing assistance with new features, overwhelming support teams.
- roles: Support Staff, IT Helpdesk
- references: https://learn.microsoft.com/microsoft-365/commerce/subscriptions/allowselfservicepurchase-powershell?view=o365-worldwide#view-a-list-of-self-service-purchase-products-and-their-status
Security Risks
If users can purchase licenses without admin oversight, it may lead to security vulnerabilities or compliance issues.
- roles: Global Admin, Security Officer
- references: https://learn.microsoft.com/microsoft-365/commerce/subscriptions/allowselfservicepurchase-powershell?view=o365-worldwide#view-a-list-of-self-service-purchase-products-and-their-status
Documentation Gaps
Existing documentation may not reflect the new self-service purchase settings, leading to misinformation and errors in user actions.
- roles: Global Admin, Training Coordinator
- references: https://admin.microsoft.com/Adminportal/Home?#/manageselfservicepurchase/:/SelfServiceTrialPurchaseSetting/CFQ7TTC0MM8R
Configutation Options**
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Opportunities**
Enhanced User Management through Self-Service Purchases
With the introduction of self-service purchase settings for Microsoft 365 Copilot, admins can streamline the process of managing user licenses. This will allow users to request licenses directly, reducing the administrative burden on IT staff and improving user satisfaction as they can acquire tools they need more quickly.
- next-steps: Review current license allocation and user needs to prepare for the self-service purchase feature. Update internal documentation and train staff on the new process for managing user requests.
- roles: Global Admins, Billing Admins, IT Support Staff
- references: https://learn.microsoft.com/microsoft-365/commerce/subscriptions/allowselfservicepurchase-powershell?view=o365-worldwide#view-a-list-of-self-service-purchase-products-and-their-status, https://admin.microsoft.com/Adminportal/Home?#/manageselfservicepurchase/:/SelfServiceTrialPurchaseSetting/CFQ7TTC0MM8R
Improved Visibility and Control Over Purchases
The new notification system for self-service purchases allows admins to monitor user activities regarding purchases. This enhances security and compliance as admins can quickly identify and manage unauthorized purchases or subscriptions.
- next-steps: Set up a review process for notifications and ensure that relevant stakeholders are informed about user purchases. Consider implementing a policy for managing unexpected purchases.
- roles: Global Admins, Billing Admins, Compliance Officers
- references: https://learn.microsoft.com/microsoft-365/commerce/subscriptions/allowselfservicepurchase-powershell?view=o365-worldwide#view-a-list-of-self-service-purchase-products-and-their-status, https://admin.microsoft.com/Adminportal/Home?#/manageselfservicepurchase/:/SelfServiceTrialPurchaseSetting/CFQ7TTC0MM8R
Cost Management through License Request Feature
The license request feature allows users to request licenses they need, enabling better tracking of license usage and potentially reducing costs by ensuring that unused licenses are reassigned rather than purchased anew.
- next-steps: Evaluate current license usage and determine how to effectively communicate the new request process to users. Consider establishing a regular review of license allocations to maximize efficiency.
- roles: Global Admins, License Admins, IT Managers
- references: https://learn.microsoft.com/microsoft-365/commerce/subscriptions/allowselfservicepurchase-powershell?view=o365-worldwide#view-a-list-of-self-service-purchase-products-and-their-status, https://admin.microsoft.com/Adminportal/Home?#/manageselfservicepurchase/:/SelfServiceTrialPurchaseSetting/CFQ7TTC0MM8R
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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