check before: 2024-09-24
Product:
Windows 365
Platform:
Android, iOS, Online, Web, Windows Desktop, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
The Windows App is now generally available, transitioning from public preview. Users can access Windows 365 Cloud PCs through the app. Organizations should inform their users and update documentation accordingly. Additional resources and information are available to assist with this update.
Details:
We are excited to announce that the Windows App is now generally available! As shared in MC866465, we encourage you to explore the provided documentation and resources.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2024-09-24
updated:
2024-09-24
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
linked item details
XXXXXXX ... free basic plan only
summary for non-techies**
The Windows App is now generally available, allowing users to access Windows 365 Cloud PCs, and organizations should update their documentation accordingly. Starting September 2024, Windows 365 app and Remote Desktop clients will transition to the new Windows App, with updates provided through respective stores.
Direct effects for Operations**
User Access Disruption
If users are not informed about the transition to the new Windows App, they may experience confusion or disruption in accessing their Cloud PCs, leading to potential downtime.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/windows-365/business/whats-new, https://learn.microsoft.com/windows-365/enterprise/whats-new
Inadequate Documentation
Failure to update internal documentation regarding the new Windows App may result in users relying on outdated information, causing inefficiencies and frustration.
- roles: IT Administrators, End Users
- references: https://aka.ms/WindowsAppGA, https://learn.microsoft.com/windows-365/business/whats-new
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/windows-365/business/whats-new
Increased Support Requests
Without proper communication and preparation, the transition may lead to an influx of support requests from users facing issues with the new app, straining IT resources.
- roles: IT Support, Help Desk Staff
- references: https://learn.microsoft.com/windows-365/enterprise/in-development, https://learn.microsoft.com/windows-app/whats-new?tabs=windows
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
Enhanced User Training and Documentation
With the transition to the Windows App, there is an opportunity to improve user training and documentation. Providing updated guides and training sessions will help users adapt to the new interface and features, leading to better user experience and productivity.
- next-steps: Develop updated training materials and schedule training sessions for users. Ensure that all internal documentation reflects the changes and is easily accessible.
- roles: IT Administrators, Training Coordinators, End Users
- references: https://learn.microsoft.com/windows-365/business/whats-new, https://aka.ms/WindowsAppGA
Integration of User Feedback Mechanism
Implementing a feedback mechanism for users to report their experiences with the new Windows App can lead to continuous improvement. This will help identify pain points and areas for enhancement, fostering a user-centered approach to IT services.
- next-steps: Set up a feedback portal or survey for users to submit their experiences and suggestions. Analyze the feedback regularly to inform IT service improvements.
- roles: IT Support Teams, Product Managers, End Users
- references: https://learn.microsoft.com/windows-365/enterprise/whats-new, https://learn.microsoft.com/windows-app/whats-new?tabs=windows
Optimization of IT Support Processes
The transition to the new Windows App presents an opportunity to streamline IT support processes by updating support ticketing systems and knowledge bases to include common issues and solutions related to the new app.
- next-steps: Review and update the IT support documentation and ticketing system to include FAQs and troubleshooting steps for the Windows App. Train support staff on these updates.
- roles: IT Support Teams, IT Managers, Help Desk Staff
- references: https://learn.microsoft.com/windows-365/business/whats-new, https://aka.ms/WindowsAppVideo
Potentional Risks**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
