check before: 2024-10-01
Product:
Intune, Project, SharePoint, Teams
Platform:
Android, Online, World tenant
Status:
Change type:
User impact, Admin impact
Details:
Summary:
In October 2024, Intune will only support Android 10 and later for user-based management methods. Unsupported versions will not receive technical support, bug fixes, or guaranteed feature functionality. Organizations should prepare by updating helpdesk communications and configuring admin settings to warn or block users on older Android versions.
Details:
As mentioned in MC715413/MC814570, with Intune's October (2410) service release, Intune will be moving to support Android 10 and later for user-based management methods which includes:
Android Enterprise personally-owned work profile
Android Enterprise corporate owned work profile
Android Enterprise fully managed
Android Open Source Project (AOSP) user-based
Android device administrator
App protection policies (APP)
App configuration policies (ACP) for managed apps
Moving forward, we will end support for one or two versions annually in October until we only support the latest four major versions of Android. You can learn more about this change by reading the blog: Intune moving to support Android 10 and later for user-based management methods in October 2024
Important: Userless methods of Android device management (Dedicated and AOSP userless) and Microsoft Teams certified Android devices will not be impacted by this change.
Change Category:
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Scope:
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Release Phase:
Created:
2024-09-21
updated:
2024-09-21
Task Type
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Docu to Check
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MS How does it affect me
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summary for non-techies**
In October 2024, Intune will only support Android 10 and later for user-based management methods, requiring organizations to update devices and configure admin settings to warn or block users on older Android versions.
Direct effects for Operations**
Loss of Technical Support
Devices running Android 9 or earlier will not receive technical support, leading to unresolved issues and potential downtime.
- roles: IT Support, System Administrator
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Increased User Frustration
Users with unsupported Android versions may experience functionality issues, leading to frustration and decreased productivity.
- roles: End User, Helpdesk Staff
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Compliance Risks
Noncompliance due to unsupported devices may lead to security risks and data breaches, impacting organizational compliance.
- roles: Compliance Officer, Security Analyst
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Inability to Use New Features
Users on unsupported versions will not have access to new features, limiting their ability to utilize the latest functionalities.
- roles: End User, Product Manager
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Increased Helpdesk Load
Helpdesk may face an increased number of support tickets from users experiencing issues with unsupported devices.
- roles: Helpdesk Staff, IT Manager
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Configutation Options**
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Opportunities**
Update User Communication Strategies
Enhancing communication strategies to inform users about the upcoming changes regarding Intune's support for Android versions can improve user experience and compliance. Clear guidance on the implications of using unsupported versions will help users transition smoothly to supported versions.
- next-steps: Develop a communication plan that includes email notifications, FAQs, and training sessions for users. Ensure that helpdesk staff are trained to address user concerns related to this change.
- roles: Helpdesk Staff, IT Administrators, End Users
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Implement Device Compliance Policies
Setting up device compliance policies that enforce minimum OS version requirements can enhance security and ensure that all devices are operating on supported software. This proactive measure can prevent potential security vulnerabilities associated with outdated software.
- next-steps: Create and configure device compliance policies in Intune that set actions for non-compliance, such as sending notifications to users. Monitor compliance reports regularly to ensure adherence.
- roles: IT Security Officers, System Administrators, Compliance Officers
- references: https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started, https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch
Optimize Helpdesk Support Processes
By updating helpdesk processes to handle inquiries related to unsupported Android versions, IT can reduce the number of support tickets and improve response times. This includes creating knowledge base articles and troubleshooting guides specifically for this change.
- next-steps: Review and update existing helpdesk documentation to include information about the Android version support change. Train helpdesk staff on how to handle related queries effectively.
- roles: Helpdesk Managers, IT Support Staff, Training Coordinators
- references: https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-android#conditional-launch, https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started
Potentional Risks**
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IT Security**
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explanation for non-techies**
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