check before: 2024-09-30
Product:
Exchange, Microsoft 365 Apps, Microsoft 365 for the web, Outlook
Platform:
Online, Web, Windows Desktop, World tenant
Status:
Rolling out
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Outlook is enhancing security by making feedback policy checks more restrictive across all user accounts. Eligibility for feedback submission will be based on the most restrictive policy value among a user's accounts. This change will start rolling out in late September 2024 for Targeted Release and in late October 2024 for General Availability. No admin action is required before the rollout.
Details:
Before this rollout, when we determine whether a user is entitled to submit feedback for Microsoft Outlook, we only look at the feedback policy for a user's primary account (also known as the global account). This message applies to new Outlook on Windows desktop and Outlook on the web.
After this rollout, we will make the feedback policy check more restrictive, which is more secure. We will base their eligibility on the most feedback restrictive policy value in all of the user's accounts. For example, if any of the user's accounts have feedback disabled by a policy, we will not show the Feedback button in the Help tab of the ribbon in Outlook for any of their accounts.
This message is associated with Microsoft 365 Roadmap ID 416296.
[When this will happen:]
Targeted Release: We will begin rolling out late September 2024 and expect to complete by late October 2024.
General Availability (Worldwide): We will begin rolling out late October 2024 and expect to complete by late November 2024.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-19
updated:
2024-09-19
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Microsoft Outlook will enhance security by applying the strictest feedback policy checks across all user accounts, starting in late September 2024 for the Targeted Release program and generally available by late October 2024, without requiring any immediate action from administrators.
Direct effects for Operations**
Loss of Feedback Submission
Users with any account that has feedback disabled will lose the ability to submit feedback across all their accounts, potentially leading to frustration and lack of communication with IT.
- roles: End Users, IT Support
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416296
User Experience Degradation
The removal of the Feedback button in Outlook may lead to a decrease in user satisfaction and hinder the ability to report issues or suggest improvements.
- roles: End Users, Product Managers
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416296
Increased Support Queries
The change may lead to an increase in support queries from users who are confused about the new feedback policy and its implications.
- roles: IT Support, Help Desk Staff
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416296
Configutation Options**
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Opportunities**
Enhanced User Security Awareness
With the more restrictive feedback policy, users will become more aware of the security implications of their feedback submissions. This change encourages users to be more cautious and informed about the policies governing their accounts, potentially reducing security risks.
- next-steps: Develop a communication plan to educate users about the new feedback policy and its implications. Include security best practices in training sessions and documentation.
- roles: IT Security Manager, Training Coordinator, User Support Specialist
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416296
Streamlined Feedback Management
The new policy simplifies the management of user feedback by ensuring that feedback submission is consistent across all accounts. This can lead to a more uniform approach to gathering user insights and enhancing the product.
- next-steps: Review existing feedback processes and adapt them to align with the new policy. Ensure that feedback collection tools are updated to reflect these changes.
- roles: Product Manager, User Experience Researcher, IT Administrator
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416296
Improved Compliance and Governance
By enforcing a more restrictive feedback policy, organizations can better ensure compliance with internal governance policies regarding data sharing and user feedback. This can help in maintaining a secure and compliant IT environment.
- next-steps: Conduct a compliance review to assess how the new feedback policy aligns with existing governance frameworks. Update compliance documentation and train staff accordingly.
- roles: Compliance Officer, IT Governance Manager, Legal Advisor
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=416296
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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