MC892651 – (Updated) Microsoft Outlook: New Microsoft Copilot Compose experience (archived)

Product:

Copilot, Microsoft 365 Copilot, Outlook

Platform:

Android, iOS, Mac, Online, US Instances, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update, Updated message, User impact

Links:

397092

Details:

Summary:
Microsoft Outlook is introducing major design improvements to the Copilot Compose experience across all platforms, requiring a Microsoft Copilot for Microsoft 365 license. The rollout starts in late September 2024 and completes by late April 2025. No functionality changes, and no admin action is needed.

Details:
Updated March 18, 2025: We have updated the rollout timeline below. Thank you for your patience.
Coming soon for Microsoft Outlook: Major design improvements to our draft with Copilot experience. This message applies to new Outlook on Windows and Mac desktops, on the web, and on Android/iOS. This feature requires a Microsoft Copilot for Microsoft 365 license.
This message is associated with Microsoft 365 Roadmap ID 397092.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late September 2024 and expect to complete by late April 2025 (previously late February).

Change Category:
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Scope:
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Release Phase:
Current Channel, General Availability

Created:
2024-09-19

updated:
2025-03-19

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

Microsoft Outlook will roll out a new design for its Copilot Compose feature across all platforms from late September 2024 to late April 2025, enhancing the user interface without changing its functionality.

Direct effects for Operations**

User Interface Changes
Users may experience confusion or frustration due to the sudden change in the Copilot Compose interface without prior training or preparation, potentially leading to decreased productivity.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397092

Adaptation to New Features
Users may struggle to adapt to the new design and features of Copilot Compose, leading to a temporary decline in user satisfaction and efficiency until they become accustomed to the changes.
   - roles: End Users, Training Coordinators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397092

Documentation and Communication Gaps
Lack of prior notification and updated documentation may result in users being unaware of the changes, leading to increased support requests and potential disruptions in workflow.
   - roles: Support Staff, IT Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397092

Configutation Options**

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Opportunities**

Enhanced User Training and Support
With the introduction of the new Copilot Compose experience, providing tailored training sessions and support materials will help users adapt to the updated interface, ensuring they utilize the features effectively and maximize productivity.
   - next-steps: Develop a training program that includes webinars, FAQs, and user guides focusing on the new Copilot features. Schedule training sessions before and after the rollout to accommodate different user schedules.
   - roles: Training Coordinators, IT Support Staff, Department Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397092

User Feedback Mechanism
Implementing a structured feedback mechanism post-rollout can help identify user pain points and areas for further improvement in the Copilot experience, leading to better user satisfaction and iterative enhancements.
   - next-steps: Create a feedback form or survey to distribute to users after the rollout. Analyze feedback regularly and prioritize changes based on user input.
   - roles: Product Managers, UX Designers, IT Administrators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397092

Streamlined IT Documentation
Updating IT documentation to reflect the new Copilot Compose experience will ensure that IT staff can provide accurate support and guidance to users, minimizing confusion and downtime.
   - next-steps: Review existing documentation and update it to include the new features and interface changes. Distribute updated documentation to all relevant IT personnel and make it accessible to users.
   - roles: IT Documentation Specialists, Help Desk Staff, System Administrators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=397092

Potentional Risks**

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IT Security**

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explanation for non-techies**

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