check before: 2024-08-30
Product:
Microsoft 365 admin center, Microsoft 365 suite
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact, Retirement
Links:
Details:
Summary:
Starting August 30, 2024, Microsoft 365 admin center will retire the 'Send password in email' feature. Admins should use the 'Print' option for secure sharing of user account details. This update is a reminder from an earlier announcement and no action is required from admins.
Details:
This was originally announced in MC837081 (July '24). The original message was incorrectly removed so we are providing this follow up message with the original content as a reminder. We apologize for any inconvenience this may have caused.
----Original message content----
We will be retiring the Send password in email feature from Microsoft 365 admin center starting August 30, 2024. Instead, we recommend using the new Print option in the Microsoft admin center to save the user account details and share them in a secure manner with your users.
Admins will no longer be able to receive usernames and passwords in email after this change is implemented.
This change will happen automatically by the specified date. No admin action is required.
Learn more: Reset passwords - Microsoft 365 admin | Microsoft Learn
Change Category:
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Scope:
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Release Phase:
Created:
2024-09-06
updated:
2024-09-06
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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explanation for non-techies**
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Direct effects for Operations**
Loss of Password Retrieval Method
Admins will no longer receive user passwords via email, which may lead to delays in user support and increased frustration if alternative methods are not well understood.
- roles: IT Admin, Help Desk Support
- references: https://learn.microsoft.com/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide, https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/microsoft-365-admin-center-admins-can-no-longer-receive-user/ba-p/3851230
Increased Training Needs
Admins will need to adapt to using the 'Print' option for sharing passwords, which may require additional training and adjustment time, potentially impacting user support efficiency.
- roles: IT Admin, Training Coordinator
- references: https://learn.microsoft.com/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide, https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/microsoft-365-admin-center-admins-can-no-longer-receive-user/ba-p/3851230
User Experience Impact
Users may experience delays in account access if admins are not prepared for the change, leading to potential productivity loss.
- roles: End User, IT Admin
- references: https://learn.microsoft.com/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide, https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/microsoft-365-admin-center-admins-can-no-longer-receive-user/ba-p/3851230
Configutation Options**
Retirement of 'Send password in email' feature
The 'Send password in email' feature will be retired, and admins will no longer receive user passwords via email.
- technical instructions:
- references: https://learn.microsoft.com/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide
Use of 'Print' option for secure sharing
Admins are encouraged to use the 'Print' option to securely share user account details instead of email.
- technical instructions: 1. Navigate to the Microsoft 365 admin center. 2. Select the user whose password you want to share. 3. Click on 'Reset password'. 4. Use the 'Print' option to securely share the password.
- references: https://learn.microsoft.com/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide
Automatic implementation of changes
The retirement of the feature will occur automatically on August 30, 2024, with no required action from admins.
- technical instructions:
- references: https://learn.microsoft.com/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide
Potentional Risks**
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IT Security**
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** AI generated content. This information must be reviewed before use.
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