check before: 2024-10-01
Product:
Exchange, Microsoft 365 suite, Outlook, Purview Communication Compliance, Purview Information Protection
Platform:
Online, US Instances, Web, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Purview's Information Protection will soon integrate Advanced Message Encryption with Message Recall for emails in Outlook, enabling licensed users to recall encrypted emails. Rollout begins early October 2024, with no admin action required. Learn more at the provided Microsoft Community Hub and Microsoft Learn links.
Details:
Coming soon to Microsoft Purview: Information Protection's Advanced Message Encryption will provide email encryption capability in Microsoft Exchange Online and will be integrated with Message Recall for email stored in a cloud mailbox and sent within an organization. Users with a license for Microsoft 365 E5 or Microsoft Office 365 E5 will be able to use the new Microsoft Outlook for Windows and Outlook on the web to recall encrypted email from their Sent folder. The same behaviors for unencrypted email apply to encrypted email, as described in Exchange Online Message Recall Updates - Microsoft Community Hub.
This message is associated with Microsoft 365 Roadmap ID 413431.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early October 2024 and expect to complete by late October 2024.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-04
updated:
2024-09-04
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration if they are not informed about the new ability to recall encrypted emails, leading to potential misuse or misunderstanding of the feature.
- roles: End Users, IT Support Staff
- references: https://learn.microsoft.com/exchange/mail-flow-best-practices/work-with-cloud-based-message-recalldoes-recall-work-for-encrypted-email, https://techcommunity.microsoft.com/t5/exchange-team-blog/exchange-online-message-recall-updates/ba-p/4226568
Increased Support Requests
The introduction of the message recall feature without prior user training may lead to an increase in support requests as users encounter issues or have questions about the new functionality.
- roles: IT Support Staff, Help Desk Personnel
- references: https://learn.microsoft.com/exchange/mail-flow-best-practices/work-with-cloud-based-message-recalldoes-recall-work-for-encrypted-email, https://techcommunity.microsoft.com/t5/exchange-team-blog/exchange-online-message-recall-updates/ba-p/4226568
Configutation Options**
Enable Message Recall for Encrypted Emails
This feature allows users with specific licenses to recall encrypted emails from their Sent folder in Outlook.
- technical instructions: No admin action is required for this feature to be enabled; it will be on by default for eligible users after the rollout.
- references: https://learn.microsoft.com/exchange/mail-flow-best-practices/work-with-cloud-based-message-recalldoes-recall-work-for-encrypted-email" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/exchange/mail-flow-best-practices/work-with-cloud-based-message-recalldoes-recall-work-for-encrypted-email, https://techcommunity.microsoft.com/t5/exchange-team-blog/exchange-online-message-recall-updates/ba-p/4226568
Restrict Message Recall for Encrypted Emails
If you want to restrict the use of the message recall feature for encrypted emails, consider user training and documentation updates.
- technical instructions: While the feature is on by default, you can manage user training and communication to restrict its use informally.
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413431, https://learn.microsoft.com/exchange/mail-flow-best-practices/work-with-cloud-based-message-recalldoes-recall-work-for-encrypted-email" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/exchange/mail-flow-best-practices/work-with-cloud-based-message-recalldoes-recall-work-for-encrypted-email
Data Protection**
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