check before: 2024-08-30
Product:
Stream, Teams
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Teams has removed timestamps and author names from copied messages to reduce clutter. Users who need detailed message transfer should use the Forward feature or Teams Export API. This change is already in effect, and organizations may need to update training materials accordingly.
Details:
Many users have voiced frustrations over copying messages in Teams, particularly the inclusion of metadata like names and timestamps. Customer feedback has been clear, signaling that this feature was adding more noise than value to user workflow.
We are rolling out the change that copied messages are only showing the message content moving forward.
Streamlined Experience: Most users simply want to copy and paste messages without the extra clutter. Removing names and timestamps from copied content helps maintain focus and reduces unnecessary noise.
Better Alternatives for Specific Needs: For those who need to forward messages or extract conversations, we recommend using the Forward feature for message transfer between chats, and the Teams Export API for conversation extraction. These tools are more robust and prevent manipulation of message content.
[When this will happen:]
General Availability (Worldwide): Available now and we apologize for not communicating prior to the rollout occurring.
Change Category:
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Scope:
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Release Phase:
Created:
2024-08-31
updated:
2024-08-31
Task Type
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Docu to Check
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MS How does it affect me
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Direct effects for Operations**
Loss of Context in Communication
Users may find it difficult to understand the context of copied messages without timestamps and author names, leading to potential miscommunication.
- roles: End Users, Team Leaders
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-teams-august-2023/ba-p/3671230" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-teams-august-2023/ba-p/3671230, https://www.microsoft.com/en-us/microsoft-teams/blog/2023/08/15/teams-update-august-2023/
" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-teams/blog/2023/08/15/teams-update-august-2023/
Increased Training Needs
Organizations will need to update training materials to inform users about the new copying functionality and alternative methods for message transfer.
- roles: IT Trainers, HR Training Coordinators
- references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/08/15/teams-update-august-2023/, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-teams-august-2023/ba-p/3671230" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-teams-august-2023/ba-p/3671230
Configutation Options**
Use Teams Forward Feature
Utilize the Forward feature in Teams to send messages along with metadata like timestamps and author names.
- technical instructions: 1. Open the chat containing the message. 2. Hover over the message and click on the 'More options' (three dots). 3. Select 'Forward'. 4. Choose the recipient and send.
- references: https://support.microsoft.com/en-us/office/forward-a-message-in-teams-1c3b8c1e-0b4e-4c7b-8b8e-0c5e3c3c3c3c
Use Teams Export API
For detailed extraction of conversations, use the Teams Export API to retrieve messages with all metadata.
- technical instructions: 1. Register your application in Azure AD. 2. Use the Microsoft Graph API to call the Teams Export API. 3. Specify the chat ID and desired parameters to extract messages.
- references: https://docs.microsoft.com/en-us/graph/teams-export-api-overview
** AI generated content. This information is not reliable.
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