check before: 2024-09-01
Product:
Microsoft 365 admin center, Microsoft Viva, Microsoft Viva Engage
Platform:
Android, iOS, Online, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Feature update, Admin impact
Links:
Details:
Summary:
Starting September 2024, Microsoft Viva Engage will introduce a mute user feature, allowing admins to remove a user's posts from various feeds and email digests. This feature is part of the Microsoft 365 Roadmap ID 396168 and will be available by default. No admin action is required for the rollout.
Details:
Starting in early September 2024, customers will see a new setting in the Microsoft Viva Engage admin center to mute users across their networks. Muting a user removes new posts from that user from the Home feed, Storylines feed, and all email digests.
This message is associated with Microsoft 365 Roadmap ID 396168.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early September 2024 and expect to complete by late October 2024.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-08-23
updated:
2024-08-23
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Direct effects for Operations**
User Experience Degradation
Users may feel isolated or ignored if their posts are muted without their knowledge, leading to decreased engagement and morale.
- roles: End Users, Community Managers
- references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168
Communication Breakdown
Important updates or contributions from muted users may go unnoticed by the community, potentially leading to misinformation or lack of collaboration.
- roles: Team Leaders, Project Managers
- references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168
Admin Overload
Admins may face increased workload managing muted users and addressing user concerns or confusion regarding the muting feature.
- roles: Engage Admins, IT Support Staff
- references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168
Configutation Options**
Mute User Feature
Admins can mute users to remove their posts from various feeds and email digests in Microsoft Viva Engage.
- technical instructions: Navigate to the Engage admin center, go to the Governance and Compliance tab, and select the user to mute.
- references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396168
User Audit Log
All admin activities related to muting users are captured in the user audit log for Engage.
- technical instructions: Access the user audit log in the Engage admin center to review actions taken regarding muted users.
- references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network
Visibility of Muted Users
Muted users' posts are removed from feeds, but their comments and replies may still be visible in community feeds and search results.
- technical instructions: Review community feed settings to understand how muted users' content is displayed.
- references: https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/en-us/viva/engage/work-with-external-users/mute-user-in-network
Opportunities**
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Potentional Risks**
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IT Security**
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** AI generated content. This information is not reliable.
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