check before: 2024-08-15
Product:
Microsoft 365 Apps, Outlook
Platform:
Android, iOS, mobile, World tenant
Status:
Change type:
New feature, User impact
Links:
Details:
Summary:
Outlook for iOS and Android is introducing a new setting for automatically advancing to the next email after actions like delete or archive, instead of going back to the message list. Rollout begins mid-August 2024 for iOS and late October 2024 for Android. Users must enable this feature in Settings.
Details:
Currently, after taking an action like delete or archive on a Microsoft Outlook email, users are returned to the message list. With this rollout, we are adding a setting that will allow users to choose to advance to the next email after instead of returning to the message list.
[When this will happen:]
iOS General Availability (Worldwide): We will begin rolling out mid-August 2024 and expect to complete by mid-September 2024.
Android: General Availability (Worldwide): We will begin rolling out late October 2024 and expect to complete by late November 2024.
Change Category:
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Scope:
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Release Phase:
Created:
2024-08-10
updated:
2024-08-10
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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Direct effects for Operations**
- Direct Impact on IT Operations
- Increased Support Requests
- Users may require assistance in enabling the new feature or understanding its functionality.
- Roles impacted: IT Support Staff, Help Desk Technicians.
- Reference: [Microsoft Support](https://support.microsoft.com/en-us/office/outlook-help-3c5c2c3e-1e1f-4b8d-8c3b-2b7e2c9f1f7e)
- Documentation Updates
- Existing user manuals and training materials will need to be revised to include information about the new setting.
- Roles impacted: IT Documentation Specialists, Training Coordinators.
- Reference: [Microsoft Documentation](https://docs.microsoft.com/en-us/microsoft-365/enterprise/)
- Direct Impact on IT Services
- User Experience Changes
- Users may experience a shift in their workflow, leading to potential confusion or frustration if they are not adequately informed about the new feature.
- Roles impacted: End Users, Product Managers.
- Reference: [User Experience Design](https://www.nngroup.com/articles/ux-design/)
- Dependency on User Adoption
- The effectiveness of the new feature relies on users enabling it; if adoption is low, the intended benefits of improved efficiency may not be realized.
- Roles impacted: IT Administrators, Change Management Teams.
- Reference: [Change Management Best Practices](https://www.prosci.com/resources/articles/change-management-best-practices)
** AI generated content. This information is not reliable.
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